Tim Hortons — Restaurant in Buffalo

My experience was horrible, i came to get 2 hot chocolates with whipped cream and 2 orders of the 2 for 6 sausage egg and cheese on a biscuit, and i repeated the order. Should be simple, right... wrong! They only rang up the drinks and 1 set of sandwiches. So i had to wait for my next 2 sandwiches to be made however she said i could only get bacon cause that's what they had ready and i told them I'd wait and then they said those were the last two biscuits and i had to settle for an English muffin which i did. I told them I'd wait for sausage, and they said it would be 8 minutes. I said okay I'll wait out front, and someone can bring them out front and they said ok, i paid for the sandwiches cause they didn't charge me the first time, then waited parked in front for them to bring it out. 8 minutes went by and had them an extra 4 minutes before going back to the drive through keep in mind their were no cars when i first arrived or while i waited, only a couple of people walking in. I go to the window to hear a big im sorry she checks with the lady who was supposed to make it to learn the lady never made the sandwiches. She tells me she thought i canceled. I told her I'll wait again at the window and i watched her stay to make the sandwiches. She slapped the cheese on the counter and put the bread in the toaster. She then pulls an egg out of a bag that's in between the toaster ovens and warmers. I told her i don't want someone's canceled order or left over egg, and she said it's not left over. They keep the eggs in a bag so they don't turn green in the warmer. I said they were probably sitting there for hours on top of that, and she said it was fresh. I pulled up over 30 minutes ago, and that bag was there. You're not telling me that's fresh, her co worker cosigned it. However, at that point, i wanted my money back for the two sandwiches and left when they refunded it. Never again 😒...

This location is horrible and disappoints every time I go. After my card had been swiped and I had already paid for my food I was told there were no more hashbrowns. The worker offered to give me a donut but I said I would prefer a refund. Before I could give my card back one of the other workers said there was "one hashbrown left". The lady then asked me if I wanted it and I said okay. After I pulled away and sat to eat my food I realized the hashbrown was ice cold, don't know who's order it came from previously but it was definitely not made hot and fresh for me to eat. That is unprofessional and just poor service to give customers cold food or food from previous orders. To top it off I had to remind the worker that I had a drink ordered as well. Will not be getting any more service from me due to their lack of attention and poor...

This was one of the worst experiences I've had trying to get fast food in a very long time. There were two cars in front of me in the drive through, and it took over a half hour to get my food. The cars behind me were beeping because they obviously should have had the car whose order took them twenty minutes of arguing to get right pull around and park, but they didn't. I asked for a discount because they waisted so much of my time, which I did not get. It was a $12 purchase. If I was just buying for myself, I would have left. I could have sat down somewhere and recieved my food faster. This isn't the first time they've provided terrible service and this may be the motivation I needed to switch to Dunkin Donuts permanently. I wish I could give then zero stars because they didn't...