Underground Niteclub — Restaurant in Buffalo

If zero stars was an option- 0 across the board! Trash! Came from out of town, first time exploring Buffalo and the night life/scene. Every. 👏 single. 👏 bar. 👏 had welcomed me with open arms. EXCEPT THIS PLACE! I walked in and sat at the bar for about 5 minutes with no acknowledgement from the service side of things. I watched whatever unattractive dude was tending bar, take a trash can towards the back of house area, and then proceeded to wave security over. The next thing I know, I was met by security tapping me on the shoulder, telling me “you gotta go”…..what? Did I do something? Was I too hot for the thre left old men that were lingering?! I will NEVER come back to this place. Absolute trash! Horrible service! Horrible attitudes! I will say however, their only redeeming quality- the security guard. He listened to me tell him I have never been in this city, or to this establishment, he listened to me express that I wasn’t sure what I did but I was being pushed out of here for nothing. Great kind man, and he even suggested a few better bars to go to. This place should be ashamed of themselves.

Update: And your response shows exactly what type of person you are and what type of establishment you run. I was clearly not in the correct place anyways. You should really check your facts because it was not 10 minutes to closing. At least not compared to your hours listed. It’s a shame you could have kicked out this other person without kicking myself out too. What did I ever do to deserve being kicked out of a bar I have never been in? Guilty by association to someone whose circumstances I’m not aware of I guess. Dumb. If this person was so bad you clearly aren’t worried about someone else’s well being. 🤦‍♂️ Furthermore, I have never seen an “owner” or manager- or whatever you call yourself- who is too afraid to deliver the message themselves. Quite the “scared little boy act” to not go to someone directly to tell them they need to leave. You hid behind security to do your dirty work. Shameful. Be a man and say your peace face to face. If you really needed to get the message across you wouldn’t have been afraid to do it yourself. It’s funny you think your crude response is enough to silence me. I will not...

the owner is hot headed and illiterate. the staff needs an attitude check and maybe a tolerance break. an old man came up disrespectfully and physically pushed my friend off a chair, if they would assess the situation before creating a narrative that didn’t happen, 10+ people would’ve enjoyed their night there. now 10+ people will never be returning. from other reviews this seems to be a common occurrence. no one pushed the elderly man, he pushed us. he told the bartender and we were greeted with more aggression. 3 min later when it was over with we were told to leave. people we didn’t even know left with us because they witnessed the hostility and unfairness. many people can attest that an elderly man was not pushed, and was the aggressor. if the owner and staff took the time to understand instead of stooping to that level as well, this could’ve been avoided. if the man was respectful and asked for his seat back, our friend would’ve 100% gotten up. treat people how you want you want to be treated. owner and staff escalated situation and seem to do that often. when posted on social media we were flooded with replies of how people feel unsafe there due to the immaturity and escalation from the staff. we would never push a elderly man, they have one side to a story that was fabricated. my friends were wrongfully kicked out and the responses to reviews shows their immature behavior being twice our age. we even tried deescalating, but it happened too fast and the owner was on a power trip. this was a place we loved to go but this incident that happened and escalated in the matter of 5 min shows we are not safe to go there. that’s not how you handle situations as an owner or staff. the guilt tripping in the replies to feel better about yourself is not what happened at all. how would you feel if you unknowingly sat in someone’s seat and they greet you with aggression and physical altercation? this could’ve been avoided if he acted his age and favoritism...

Got a Ginger Beer, sat down. Alot on my mind. The bartender with the white Adidas hat and rainbow armband gives me a funny look when I order a Ginger Beer.

"It's 6 dollars" he says.

"That's fine." I respond.

I extend my card.

"There's a ten dollar minimum." He says.

"That's fine." I respond.

Several minutes pass and he brings me a shot cup which I did not ask for.

"What's this for?" I said.

"It's a ten dollar minimum."

"That's fine, just charge me 10 for the ginger beer."

He brings me another ginger beer which I did not ask for.

"I don't need another one just charge me $10 for the one." I said

"Minimum is actually $12."

As I prepare give the man grief, the lady next to me engages me in conversation. While we're chatting he comes back and gives her her bills and she signs.

She's still chatting with me and after five minutes or so I'm still waiting for my bill.

Next time he passes by, I ask him for my bill. He looks around befuddled and realizes he gave my bill to the lady next to me and she signed my bill (with a tip) and he gave her my card.

Mistakes happen. I was willing to let it go. Until he said.

"Well, she signed it, you were charged $16. Want a copy of the receipt?"

It was the callous corporate tendency to not take responsibility for one's actions while expecting customers to take full responsibility for even the smallest slight.

I got loud and told him he needed to void it and print a new one for me to sign.

He got loud with me and threatened to ban me from the establishment. I told him no problem as I intended never to return. He paid me $6 in cash which ended up going to the lady's bill (by my own choice) as she was nice and her card declined.

I left lower than I'd entered and $16 poorer.

Next time, I'll just...