SPoT Coffee — Restaurant in Buffalo

I would’ve liked to enjoy my first visit to this SPoT location, and was having a very pleasant experience until I heard the staff begin to berate a woman sitting at a table close to me. The woman, who appeared to have done nothing but sit down without ordering and appeared to be trying to escape the biting cold after, in her words, just having been discharged from the hospital, was relentlessly berated by the entire staff. While most of the baristas seemed content to scream at and mock her over the counter, a blonde woman with wavy hair came out from the counter and loomed over her, repeatedly telling her that it didn’t matter if she intended to buy something and didn’t matter that she had just been released from the hospital, she would have to find somewhere else to go. The woman, to her immense credit, didn’t raise her voice but was clearly reluctant to go, as it is currently 20F with a windchill down to 13F. Eventually she did leave, but afterwards the staff continued to loudly mock her, specifically carrying on about her story about recently leaving the hospital and her (possibly erroneous) claims that she used to work at this location. As she was leaving, she continued trying to petition for a chance to stay if she bought something, all the while staff continued to tell her that “no one cared” about her hospitalization or her fear of the cold.

This coffee shop, more than any I’ve ever been to, made me reconsider the goodness I try to believe as inherent to my fellow service workers. It’s clear that this SPoT Coffee has created a culture of cruelty which is leveled shamelessly at unhoused and struggling members of the community. Sufficed to say, I regret not stepping in to give back as good as the staff gave, and am disgusted by the behavior of every person on staff at this location on 1/9/2025 @ approximately 1:30–2:00pm. I hope that none of them ever have to search for warmth in the cold, or compassion in their communities and come up wanting as they left that poor...

My 1st experience. Ordered: 1. breakfast wrap ($5.45) and added sausage to it ($1.95), 2. toasted croissant, and 3. a pumpkin cookie. While waiting for the order, I'm told that they don't have any croissants available and if I would like something else instead (low key bait-n-switch), I opted for a refund. Get home, the cookie was lame and lacked flavor, didn't finish because of my disappointment (love anything pumpkin). If you like egg (only) wraps, you MIGHT find theirs acceptable. I didn't appreciate it the soggy bottom, but worst was the fact that there was barely any sausage, actually felt like there was more tomatoes added than sausage. I called to ask about it and was explained that they use ONE 2 oz. scoop of DICED sausage for the wrap which I found to be unacceptable for $1.95 extra. For $8, I would expect more than a soggy egg wrap (I could not taste any sausage!!!). I get it, there are many lame places in Buffalo that will offer a nice scenery for those that lounge/eat in, but unfortunately sacrifice good service and most importantly quality food. I just want to grab my food and go, how I would feel sitting at Spotty Coffee is of very, very little importance to me. I will not be going back to this place unless I'm given a gift card from someone. I will instead go across the street to Starbucks who offers better quality coffee, food and cookies/muffins. The only complaint I have with Starbucks is the pricing for certain things, but would gladly pay extra rather than go to Spotty Coffee again. Spotty Coffee = OVER RATED!!! But the decor is nice... I guess. I give it a 1.5 stars for the decor and the potential for the paninis, which I likely will never get to experience. Oh well, another lame spot in Buffalo...

I love Spot Coffee. I met the local coffeehouse with a franchise reach in Rochester. Bought a lovely pizza. Brought it to a classical music concert, old music. The woman who sold me a ticket wanted a few slices. The doorman made me keep the boxed up pizza upon the rear pew. I finished it off at midnight as a late night snack.

So, forgive my whining. I thought the omelettes looked good. I made a snap decision because a big line of people were arriving. The cheese omelette cost around six; the western cost nine, a pretty good return on materials because I counted three slices of peppers and one chunk of ham. The toasted bagel, cinnamon raisin, outshone the omelette. I really regretted not just ordering pizza for brunch. Live and learn and wait for the lump in my stomach to digest.

If you are a hyper local coffeehouse, serving honey in packets just must be eschewed. Pick a local apiary or two and sell the honey by the bottle, serve it by ramiken. Smaller coffee houses assist the local honey industry that way. Bees fly miles to produce an ounce of honey. Most winds up thrown out with packaging. And we still might be consuming dumped honey from foreign countries, strained to remove identifying pollen. Honey stands with wine, beet juice, maple syrup as super foods. Let's promote honey, not demote honey.

I love that you are open to the street, which brings in the risk of unpaid customers. Having to ask for a code I can't remember just is a drag. At least put out hand sanitizer so I can wash my hands without ado after breakfast and...