Baskin-Robbins — Restaurant in Burleson

I’m very disappointed with the service I received here yesterday i don’t ever complain about business but I have to say something I ordered and paid for a birthday cake for my husband a week prior an ice cream cake so 30 minutes prior to pick up they call me and said they’re out of the ice cream we selected and offered some of the flavors the had at the store no biggie we improvised and I show up and was presented with this horrible cake 20 minutes past pick up time and after 4 attempts and telling them I have a house full of guest and food in the oven it’s 45 mins past the pick up time to decorate a melted cake that was assembled in an hour i was told they can’t do anything else . It wasn’t round and the ice cream we ordered wasn’t what we asked for and they gave it to us in 2 new boxes cause it was so melted the cake literally looked like it was crying then I was told to grab 2 pints of ice cream ( it was chocolate peanut swirl ice cream by the way minus the peanut butter cup candies ) in the pint size and then given a cake that wasn’t even the cake I ordered and no other option or resolution so I took it home .I was so humiliated for my husband to see his cake and all of our guest said it was awful making the embarrassment worse but all the other cakes they had made that day that were in the fridge were great looking and ours was a last minute put together the manager wasn’t there but was called over the phone and told the employees that it takes 3 days for the cake to fully set .can’t make it same day . Never offered a discount or refund either so unprofessional hopefully this doesn’t happen...

Well I’ve given this place multiple attempts over the past year and each time it’s an epic fail. Ordered my daughter’s birthday cake a few days prior to the pick up date when I got there on the day of they told me it was not ready and the cake decorator was not working that day!? Yes you read that correctly … the day it was scheduled to be picked up it was not ready and the decorator was not even there. No call or message or anything. It was the morning of her birthday and I had to rush around and find a premade cake. I’ve ordered door dash a couple of times just for ice cream and they are always out of the flavors I order yet they still have it as an option to order. I only find out from the dashers when they get there and tell me they are out. We actually physically went for cream once and as soon as you get to the counter there is a huge counter top sign advertising their creature cups for kids and the guy said they don’t serve those at this location. 🤔 Judging by the other reviews I’m not alone. They are definitely loosing money. The only saving grace is the combo of having Dunkin Donuts. Otherwise they would probably be shut...

They were out of everything, (no cones, no items to make the sundaes, no cookies to make the cookie ice cream sandwiches etc) after the 4-5th time of choosing something else and them not having it I asked WHAT DO YALL HAVE??? My husband and I finally just decided not to get anything, because anything we wanted they didnt have (the kids just got a plain ol' ice cream) The customers that came in behind us ordered ice cream and donuts (Dunkin donuts) and they put all of their donuts in a bag, the customer asked for a box ....and you guest it...they were out of boxes. 😐 The bathroom were dirty, the paper towel dispenser was empty in the womens bathroom so I went in to the mens bathroom ALSO DIRTY. And they were to lazy to refill the dispenser so they just threw a roll of paper towels on top of the dispenser. Not to mention the employees were not very thrilled to have the only two customers that were in there (us and the other family)

Over all I would definitely choose Braums...