Cricket Wireless Authorized Retailer — Local services in Burleson

The lady that works here is rude I was planning on doing a byod and purchase a iPhone 6s for $49. Just because my wife’s new address didn’t match her ID she walked in while the other guy was doing a awesome job getting me transferred. She said something about fraud prevention but we had the account number from previous company and everything necessary to verify her identity. She let us transfer but we couldn’t get the $49 offer for transferring over and she didn’t try to help one bit to be verified. All she made it seem like was we were trying to commit fraud so she won’t give us the $100 off but we can transfer and pay full price. That’s not fair how she judged us and walked in from lunch speaking rude to her employee. I forgot that guys name but he did a great job helping us with no issues until that lady walks in and prevents us from getting the new customer phone deal which was only down from $149 to $49. So they lost $200 plus dollars that day because she wanted to be greedy and get full price from the phone. Whoever owns this store needs to get rid of her I’m never going...

I am a 75 year old woman who was stressed with the upgrade requirements for 4G. I really liked my old flip phone and did not want to upgrade my phone. I visited the Cricket Wireless Store ( No. 80338334) located on Wilshire Blvd in Burleson, Texas. From the moment I entered the door a helpful, friendly, staff greeted me. There were other customers in the store also. They seemed happy and cheerful with their service. The selections of phone styles were really good. Much to my delight the store had my traditional flip phone model. Kylie Fugitt my Sales Representative was wonderful in helping me. She was very knowledgeable and set up my new phone completely and ready to use. She perceived my needs and wants. I am so satisfied with my new flip phone. Store Manager Tim Ruffin was very helpful and I commend him on his efficient, friendly store. Thank you to Kylie and Tim for making my experience to upgrade my phone a very positive changeover. Sincerely, S.Bryan, Burleson, Texas. ...

OMG!!! The Manager man, sorry forgot his name cuz I didn't write it down, ugh!!, & the man employee that were working when I stopped in to get some answers on a claim I filed, I got 2 phones sent to me & which one was my replacement phone. They both were super super knowledgeable as well as super super nice and kind!!!! Got ALL my questions answered 😀 Y'all should go see them and switch, just saying😁✌️

July 25, 2025 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 STARS!!! Lauren, Ashley & Kit ALL were super helpful and explaining and answering any and all questions I had. ALL are very knowledgeable, courteous & pleasant to talk to about anything!!✌️ I will only come to this store for the main reason the staff has ALWAYS been super knowledgeable, courteous & pleasant to speak/talk to, I ALWAYS get my...