McDonald's — Restaurant in Burleson

Hi Kayley I believe her name was she came and brought us our food to our table she deserves to truly be recognized for how she was so sweet we had service with a smile very kind, polite, professional and sweet.... just so outstanding with the way she serves her customers THEEE BESST Customer Service I ever had she was accommodating very professional she went above and beyond like my iced coffe was not right and as i let her know she was just amazing at how she was very kind and said would you like me to remake it for you i said can you please im sorry she said smiling ill remake it for you no problem and when she came back she says if you like to make sure its ok?! and she let me taste it i said it's good she said you sure if i need to remake it i can its fine and i smiled said no its good thank you... i know it sounds like it took long not being fast paced or attending to other customers as she was attentive and accommodating to all her customers from what I seen... but, by the explanation of this feed back it really wasnt at all but a few min, so i just wanted to give deep details on her professionalism this is what customer service is about and should be service with a smile we all shared a laugh as well she deserves recognition for this excellent service as we were not having a great day to begin with to be honest and this truly was a human being who just turned our day around i told her she was very sweet and thank you... so, please let her know we truly appreciate the service she provided she reminded me of me at my first job, burger king (27 yrs ago) But, this truly was great service please let her know the customer with the iced coffee Delfina says thank you keep doing what your doing and great things will come her way and all that she does, does not go unnoticed, as it is noticed and we thank her so much, it helped so much we were the ones that had 2 tables 2 seperate orders me, my husband, 2 daughters and 2yr old grandson just fyi and my daughter even went up to her and thanked her as well... 100 stars...

#1 Fix your drive-thru order menu. All of us don't have your item numbers memorized. The blacked out board isn't very helpful. #2 Please train your employees better. Or at least monitor and evaluate their job performance and move them to a position they can successfully function in. Eight plus minutes at the speaker to order two steak, egg, cheese bagel meals one with black coffee and one with orange juice, and a bacon, egg, cheese biscuit meal with orange juice, is ridiculous. The female order taker kept repeating the wrong items, and when corrected, she kept adding the additional correct items to the order along with the wrong items she had already put on it. We tried to give her the benefit of the doubt explaining that their menu was blacked out, and we couldn't just give her the meal number because we didn't know them. She got argumentative and said, "I know the menu numbers." Which is great and all, but doesn't help with the ease of ordering on the customer's side. It took six times of back and forth, repeating the order for her to finally get it correct. Understanding that order taker's jobs can be frustrating at times, we do everything we can to cut out ambient noise in our vehicle, even shutting off the engine at the speaker so we don't have to struggle to communicate with the employees. So we try to be accommodating on our end. There was no salvaging this circus today. For the love of God, please take her off the speaker and put her on cup restocking duty or something simplistic. This, by far, was the worst ordering experience we have had at any McDonalds. Your store needs to duplicate or clone your employee Brian or give him an extra wage to train your new order taking employees. He has his job down and always has a smile and a friendly...

Worst restaurant in the area. Do yourself a favor and drive the extra mile to the Alsbury location. At least you’ll get the order you paid for and a polite manager. We spend at least $100 a week at this location on Wilshire and seven out of 10 of our orders are wrong. The general manager Mike is a complete jerk and will only replace one order that’s incorrect. He acts like he owns the franchise. I’m sorry sir but if I ordered 20 times this week and 15 of them were wrong you could at least replace four. We let the small mishaps go, but When it’s a larger order and we complain he fuses to fix it, because he’s already fixed one before. They don’t get the orders right, they don’t put the right food in the bag, they don’t answer the phone, they take it off the hook, and let it ring, or give you a dialtone, they park everyone to keep their times low, and whenever you complain, they won’t help or fix it. I wish someone would build a breakfast restaurant right here by Walmart because we only have 5 to 10 minutes in the mornings so unfortunately for us we can’t drive to alsbury. This restaurant is going to be nonexistent if they don’t get a new general manager in the next year. half the staff is unprofessional, and I’m pretty sure they learned it from him. Jokes on me. So save yourself some money in order...