Taco Bueno — Restaurant in Burleson

I want to edit my previous review. I'll leave the original below to show how much my feelings have changed. I have recently decided to give Bueno a second chance and I've been 3 times in the past month. So there has clearly been some sort of managemen/staff change because this place is the bomb like it once was. Let me single out the Hispanic lady working drive thru (not sure of name) and the young blonde girl that took my family's order this evening. The Hispanic lady has taken my order 2 times previously and each time has been quick and accurate and takes my coupons that I have had with no problems, she's very friendly as well. The young girl that took our order this evening welcomed us with a smile and then informed us of a special they were running this weekend on platters. Our food came out accurate and efficiently and I must say it was delicious. The beans and rice tasted fresh and plenty of meat in my muchaco. It seemed like every issue I had with Bueno before has been address (with the exception of not having coke products, lol). This difference is night and day from what it was not that long ago. I must say Bueno in Burleson has earned its placed back among the best fast food around. If you have had bad experiences in recent years with this place I urge you to reconsider.

Orginal negative review: I love fast food. I consider myself a fast food connoisseur. And have been lucky enough to live in a town that is home to some of the best run fast food chains. Most of the time I prefer it over a sit down restaurants. Taco Bueno used to be the best of the best, right up there with Chick-fil-A though. This was over 5 years ago. It all started when they switched from coke to Pepsi products. I get it, this is more of a drink preference but coke outsells Pepsi nearly 2 to 1. Quit being cheap and go back to coke. People, especially in the south, prefer it. I started noticing my favorite items containing less and less meats. I'll gladly pay for good food, just give me whats pictured and described in the menu, not a tortilla full of beans. Then every time I tried and use a coupon the manager on duty would then give me a hassle or flat out refuse it. It also became the norm that the 'fresh' rice and beans they so boldly claim were always dried out. Rice shouldn't be crunchy, beans shouldn't have a dried out layer on top of it. Also there is nothing worse than ordering your food in drive thru just to open it when you get home to notice is wasn't what your ordered. What in the world happened to this place? I get that the Burleson fast food scene is very competitive and the options we have are among some of the run places in the area. Bueno is the exact opposite. McDonald's next door is always on point and impressive....and I'm one of those people that thinks of McDonald's as the bottom of the fast food options when given a choice. After years of disappointment that honor now belongs to Taco Bueno. All while Bueno was making a nose dive into fast food irrelevancy, their biggest competitor Taco bell has totally become a respectable option....especially the Burleson location next door. The value, the cleanliness, the service and the food itself has surpassed Bueno by ten fold. It's like as if the New England patriots started missing the playoffs and eventually went 0-16, all the while the Cleveland Browns started making the playoffs and creating a dynasty of their own. That is what has happened between taco Bueno and taco bell in Burleson. I can't even give Bueno a consideration at it's other locations in the area because of this place. In conclusion,...

I am updating this rating, which I gave over a year ago. The food has gotten much better and the service for the most part. But so have to bring up something disturbing that you all need to be made aware of. Yesterday we went through the drivethru and paid cash. We got the cash back for our change but not the 18 cents that was owed. No one said anything. Just didn’t give it to us. After realizing, I asked about it. The girl at the registered got nervous and began shaking as she attempted to open the drawer. A girl named Adrienne, who had slammed our order and drinks down earlier, walked up and very violently attempted to open the drawer. I asked Adrienne if she was okay, and she wouldn’t answer until the third time and shortly said “fine”. I told her she seemed angry that she had to get out change and I asked why she didn’t want to give it to us. She told us they were short change and that was all. I think it’s odd that no one said anything and just assumed it was okay to short us. I know it’s only .18 cents but do this to hundreds of people, it adds up. And who is pocketing this money????

I am giving a one star rating for today only. Normally the service is amazing at the Burleson location but today was very different. They were fully staffed today (Sunday June 30) yet service was slow and we and the other customers stood waiting while staff complained about whatever it was they were clearly upset about. A customer couldn’t get Dr Pepper from the soda fountain and asked one of the employees if she could get some from the other side. He looked directly at her and walked away. About 3 minutes later, another employee came to ask what she needed and the boy who ignored her the first time walked over and states he didn't know what her problem was and all of the soda is the same. He then took our order is an extremely irritated way. He made us feel as if we had interrupted his favorite show or something. As we were waiting on our order to be made, a girl came in to start her shift and instead of helping anyone, she pulled out her cell phone and stood there through our entire meal texting. I had to ask her if we could get chips with the queso we ordered and she was super put out having to get them for me. I guess that phone was way more important. Must be nice to get paid to do nothing. Maybe next time it’ll be better. If this is a Sunday thing now, we will wait for another...

We have been driving for 5 hours. In town for a funeral this weekend. We hardly ever eat fast food, but at almost 11pm, we were so tired and hungry from the long drive all day. Upon ordering my food, I simply requested no tomatoes on my party taco, Stormie as she later stated, rudely and sarcastically said there are no tomatoes on party tacos. As if I would know because I do not employ at any Taco Bueno, no pun intended. At the drive thru window, her demeanor and attitude was the same. We let it go because we were already so tired and ready for the day to end. A couple lights down the road and less than five minutes later, we noticed one of the tacos missing. We go back, and she questions us because she said she checked it and was very aggressive about it. My husband and I laughed at her childish comment. Like we would be back at this hour to be joking. I don't know if she was having a bad night but as a manager as she also stated, but no one ever should be treated as such, being a customer. Another crew worker, she assisted us with our missing item and a complimentary dessert. I didn't get to get her name to credit her because Stormie pointed in my face and asked for my name because she threaten to call the police because she was so upset when I said I was going to let corporate know about her behavior. I have a receipt and I came to this location on 4/20/2017 at 10:49pm. My order was 4 chicken roll ups and one party taco. She was very out of character and I do not appreciate her behavior towards my husband and I. Pointing in my face asking me my name because she said she was going to call P.D in her words, was when she...