Jimmy John's — Restaurant in Burley

I have loved JJ for years and have tried to give this location multiple "do overs" when they have messed up my online orders or had terrible customer service, but I had officially had enough.

I was told they would not take my order unless I had cash, so I ran to the bank and came back. When I started making the order the person was condescending and rude the entire time and made a joke that I had gone and got cash and that did not detour me. I made an order for 10 people that were working. JJ had no line nor any customers inside of the store at the time. While I waited at the window I could hear the employees bad mouthing me and my order. Then I was told when they handed me the food that I had better call ahead next time for an order that size and I had caused them problems. I have made orders online multiple times and they have always been wrong. So I had planned to order at the facility to try and get what we actually needed. I had not minded the wait because I knew it was 10 sandwiches but then to be lectured I have officially decided we will NEVER go to the...

You have some lazy workers at this location! We were at our hotel and ordered online. Then we get a phone call telling us they have no drivers and to come pick it up if we want it. So we go pick it up… it was 7:30 and they were already closing with lights off, chairs on the tables… brooms out on the counter and the two girls working there with their boyfriends sitting there waiting for us to leave so they can be lazy. She hands us a bag of food and doesn’t say anything other than byeeeee. So I asked, where’s our drinks? She didn’t even give cups or offer them. She says you get it yourself. Really lazy, non caring brats. You need real employees, stop hiring bratty children. The sandwiches were made sloppy, all pickles in one spot, things missing from the order, … a mess. I love Jimmy John’s but this Burley...

I’ve held off on this review for a long time, but I’m posting in hopes that the owner/manager will see this and make a change. We love Jimmy John’s and the sandwiches are always good, when and if there is bread. We have made orders online multiple times now around 7:45 at night (they close at 9) and they have been out of bread five or six times. Last time we pulled in at 8:15, and the employees were already cleaning up and hadn’t even seen our receipt. So my husband went in and sat for a few minutes and they finally noticed him, looked at the receipt and told him they were out of bread. I don’t know, but maybe a solution would be to make more bread? Maybe don’t get ready to close at 8? Just please, please try to improve...