Burger King — Restaurant in Burlington

This location (Tiki ln) pre pandemic was good. After the pandemic they held out in opening the lobby back up for WAY too long. But, once they did and got some new employees in, the place was really turning around. I had a run of about 3-4 meals that were very good. It's been going down hill again the last few times I ate here. The last time was around the beginning of March. I placed an order through their app. Went inside to pick it up, and I had to wait about 8 minutes for my food that should have been ready by the time I walked in to get it. It wasn't busy, maybe 1 car in drive thru, and 1 other customer in the store. Even though I asked for ketchup when I placed the order on the app, there was none in the bag. Ok, it happens. I politely ask for "a bunch of ketchup" as I like a lot on my food. The female rolled her eyes, and proceeded to hand me 2 packets of ketchup. I asked if I could please have a bunch more, as I had a large fry and a original chicken sandwich, and I like a lot of ketchup. This is when I was told that "we can't give no mo ketchup for what you got or we have to charge you for it". I actually laughed, because I thought she was kidding. She was not kidding. After going back and forth with her a few times, she made some groan or "gawd" and said, "I'll just pay for yo food" and acted like she was ringing up packets of ketchup, but didn't put money in the register. We're talking little packets of ketchup. Not even like the nice fancy cups like you get at Chic-fil-a, and not even regular Heinz ketchup, but Heinz "simple" or whatever. I know this sounds so petty, because it is. IDK if her boss really told her to count ketchup packets and charge people for them, but the whole experience was just ridiculous and really put me off ever wanting to come back. I have some points about to expire, so I might give it one more go and see if I have the...

Employees appear to not be running cash transactions through the register so they can steal the money. It was obvious the guy was making change in his head as he really struggled to get the change right out of the $20.01 that I handed him. I waited almost 30 minuets today in the drive through to get my food. The guy would not take my order until I said hello at the speaker and noticed he done everyone else the same way so you just sit there forever waiting for them to ask for your order. The drive trough was backed up into the street! When I got to the window I saw 3 people working none of which had name tags. There were 2 black guys and one white guy. One of the black guys had a beard and appeared that he was supposed to be in the back making the food. The other black guy was running the drive through and was just standing around doing nothing but texting on his phone and actually took a phone call at one point all while I waited at the window. None of them seemed to be working very hard but I guess maybe the white guy who seemed to be mostly working the front counter was doing a tad more than the other 2, he is who ultimately handed me my food which was cold. I had the fish sandwich combo with a coke. I did not get a receipt after I paid or when I got my food. The sandwich was cold and the bread was very tough. I threw most of it away as it was almost unfit to eat. I am not looking for a coupon, simply letting yall know that you have serious problems at this store and they need to get fixed ASAP or this location will be out...

I'm not even sure where to begin here. Let's start with, OPEN THE DINING ROOM. The virus thingy is long gone. No reason not to be fully open anymore. Drive through is consistently awful. I tried again today, after 15 mins of not moving at all, I gave up. They're rude when you do actually get your order taken, and food is usually wrong. They are always out of something, whether it be ALL soda, or ketchup, etc. This is the worst run BK I've ever seen. Just close this place down already.

UPDATE Since it won't let me do a new review, I'll just update here. Decided to give this BK location another chance tonight. The last 2 times I've tried to come, the drive thru line didn't move for 10-15 mins so I left. Tonight it was almost as slow, but once we place our order, we got through relatively quickly. The food, with the exception of the fries, was hot and fresh! Very tasty! The fries were a tad cold and not the best, but were ok. To be honest, my Original Chicken Sandwich was very good! One of the best I've had a while! So I'll update this review from 1 star to 3. I still don't understand why, in late February 2024, the dining area is still closed???? It's been closed since the virus thingy closed it down in 2020. OPEN THE DINING AREA! There is no reason for it to...