Target — Local services in Burlington

I was wrongfully accused of stealing. If I could give a 0 rating, I would. I visited this target yesterday to buy some groceries/essential items. I spent a little over $140. There were several shoppers checking themselves out but for some reason, as I was checking myself out, a target employee named April stared at me the entire time. I asked another Target employee in the area for help adding an item when April took this opportunity to begin looking into my cart/bags and at my screen without saying a word to me or the other employee. The other associate assisting me asked April what was wrong and April just kept looking back and forth between the cart and the checkout screen. I asked her what the problem was and she eventually responded, "just making sure everything in the cart is okay". Once I paid for my approx. $140 worth of groceries/items, April snatched my receipt out of my hands, took my cart and said she needed to recheck my items. I asked her why she is specifically rechecking my cart versus everyone else in the checkout area. She boldly stated, "I have been watching you and you did not pay for several items that you have in your cart." I assured her I did not steal anything and she very rudely cut me off multiples times, confidently insisting in front of everyone that I had not paid for several items in my cart. I asked her which items I did not pay for and she would not give me a specific answer beyond "several". Since she was going to recheck all of my items, I asked to see the total on my receipt so I can know what she is comparing her "recheck" to. She responded in a rude tone, "you will get it when i'm done". April then carelessly tossed my items onto the conveyor belt, to the point that I had to ask her twice not to damage the fruits. April proceeded to do her "recheck" of all of the items I had just purchased and we both saw that every single item in my cart/bags was on the receipt. She returned my receipt and told me I can now leave. I asked her once again what are the "several items" that she so boldly insisted I did not pay for just a few minutes prior. I again asked her why I was specifically singled out amongst all the other customers in the area. I also asked once more why I was the only person who was being watched and whose items needed to be "rechecked". She had no answer. I then asked to speak with a manager. I saw her speaking to the manager, Bryant, for a few minutes before he and April approached me. I began by asking the manager, Bryant, what the protocol was for these "rechecks" and I began to explain the situation. About 45 seconds in, April cuts me off once again. I calmly asked, "Can I please speak uninterrupted?". He then told April to leave the area so that I could explain the situation I have just described above. The manager, Bryant, then told me that if someone looks suspicious, they recheck their items and that April did the correct thing. So, naturally, I asked Bryant what about me is/looked suspicious. He had no explanation. Eventually, he tells me there was nothing specific about me. I then ask again, "Then, why was I singled out, being watched, accused of stealing, and having my items rechecked versus everyone else in the checkout area?" He curtly responded, "Ok. Did you get everything you needed today ma'am?" I responded, "Yes but I would now like a refund." He issued my refund. After waiting for access outside, in the cold, in a line, due to COVID-19 store restrictions, walking around and finding all of the items on my list, checking out, and having to defend myself against a wrongful accusation, I still left target empty handed and disgusted. Like many others, I wore a sweatshirt, joggers, sneakers and a medical face mask, as recommended. However, for some reason I was singled out, being watched, spoken to very rudely, seen as suspicious and essentially, accused of stealing; a reason neither of the Target employees, April or Bryant could clearly provide. You can take your guess as to what was suspicious or different about me versus the other shoppers...

My husband purchased the new Kendrick Lamar album back in Aug/Sept. After we got it home, he noticed that the album was damaged. No problem, we ate the cost of that record. I purchased it again for his birthday on Nov 6th 2022 with a pack of Hanes T-Shirts with a total of $75.77. A few days later, he tried to play the record and again the record was damaged. We tried to return the vinyl today Nov. 13, 2022 around 3:30pm. We no longer had the receipt but I had the card I purchased the vinyl with. I was told by the cashier that the manager told her we couldn’t return opened entertainment. I took the item back and was told by the corporate chat, a man named Mark, that we should have been offered an exchange for the exact same item. That didn’t happen of course. The question is, why would I want to exchange for the exact same item when I’ve purchased TWO that were damaged. DO NOT BUY VINYL RECORDS FROM TARGET. If it’s damaged, they won’t do anything for you! We’re now out $100 for the Kendrick album that we can’t even play without it skipping on every single...

This store had your typical Target experience as far as stocking goes. However, the employees here, at least those working this evening, are incredibly rude and unprofessional. I’m from out of the area and have never had such poor customer service at other Target locations. I was not greeted by a single employee. Not while browsing in clothing, barely when i asked to try something on and everywhere else in the store the same occurred. On the chip aisle two employees were complaining while stocking and one even cursed while doing so. Later at self check-out there was one employee working self-check out who didn’t say a single word to me when I got there to ring up my items nor when I left. Next to self-checkout three other employees were laughing loudly and talking and being overall very unprofessional. Overall the experience made me feel very unwelcome at the store and I had I needed assistance with anything I would have been reluctant to ask as most employees...