Frank Pepe Pizzeria Napoletana — Restaurant in Burlington

Our family went for lunch and initially had a great experience with a fresh salad. However, the treatment towards us changed completely after my husband accidentally knocked over a glass of water. We apologized profusely and helped clean up the table. Since the seats and floor were wet, we requested a different table, which was kindly provided.

From that point on, we felt ignored. The pizza arrived, but there were no plates. After waiting for almost 6-7 minutes, I waved at the server and asked if she could bring us some plates, as the pizza was getting cold. After another 5 minutes, she placed the plates on the table without making eye contact and left.

No one came to take our next order. After calling for attention to place a dessert order, the server approached us very coldly and took our order. The same behavior continued as we waited for the bill to arrive.

Despite the poor service, we left a 20% tip because we felt bad about knocking over the glass of water.

By the end of the meal, all we wanted to do was leave and never return. We will not go back to a place that treats its customers poorly for accidentally spilling a...

A few days ago, I had a serious craving for Frank Pepe, so despite being heavily pregnant, I made the effort to visit. We chose the Burlington location over Chestnut Hill because we had great memories from previous visits. Sadly, this experience was a complete disaster.

Our server, Hertha, was shockingly rude and dismissive. While we were still eating, she repeatedly asked if we were finished and if she could clear our plates — rushing us for no reason. When we ordered dessert, she carelessly tossed the plates and forks onto the table as if she couldn’t be bothered. One fork even flew off and landed upside down on the seat next to us, and she didn’t apologize or even acknowledge it — she just walked away.

To top it all off, the moment our dessert arrived, she slammed the check onto the table without a single word and left. It was blatantly disrespectful and made us feel incredibly unwelcome.

I’ve never experienced such unprofessional and discourteous service. It completely ruined our visit. Frankly, it was infuriating. We will never return to this location, and I’ll be warning others to...

I received some disturbing news today. One of your best waitress’s, Hertha, certainly mine, was let go. For well over a year she has been our waitress, she has always been respectful, pleasant and very professional, to us as well as her other customers. We’ve brought many of our family members in and she’s made them all feel at home. I cannot believe what “Jay” had to say about her. I really hope the “powers to be” did their job before letting one of there best waitresses go. Every time we’ve been there, when I leave I always get a review request, and I always mention Hertha as the best! One time last year we went in & requested Hertha, the person up front said she wasn’t in, so they sat us with someone else…surprise, she was there. We weren’t happy about it, but we stayed with the waiter, and yes I did mention it in my review. This whole thing sounds like a jealous co-worker, and there are those you know. What that person wrote is not Hertha at all. Good help is hard to get and keep. I think you guys made a...