KFC — Restaurant in Burlington

5 Stars I visited this stores location on 11/23/2016 and had the worst experience. I was told I had to wait 10 minutes for chicken and 10 minutes turned into 30 minute wait. After being parked for 30 minutes I went inside to find out why I was waiting so long. The store manager "Paul" was very rude after I declined the offer of a free cake for my wait time. I told him I didn't want a cake I do not care for KFC's cakes and I told him I wanted a refund. While he was in the process of my refund I asked him how long was it going to take for the money to return to my card? He replied that he was trying to give me a refund but I was stopping him from doing his job. So I asked him for the number to corporate and he told me the number was 1-800-TELL-KFC. So I left the store but I decided not to leave the parking lot so I can call the number and I'm glad I did because it was the wrong number. I went back inside and asked Paul could I please have the real number to corporate he told me that was the real number. So I dialed the same numbers in front of him so he could hear what I was hearing and he had to call another store to find out the real number witch is 1-800-CALL-KFC. I feel like the store manager was ignoring the fact that I was a customer whom he should not have been games. I now have be waiting for 15 whole business days and I still do not have a refund from this transaction. I am frustrated and I don't know what to do. I don't even know if Paul truly gave me a refund it been a total of 20 days. I visited the stores location again tonight 12/14/16 Still no answer for my refund and the manager "Paul" real name is Terry Montaque he was rude one again. He also call the police and had me placed on a Trespassing list. So I'm no longer allowed to visit that stores location. I feel like he discriminated because he treated me like I was a thief and all I wanted...

First of all I was craving for KFC and I ordered through their site and because a DoorDash driver picked up the order and they can’t find my house because it happened to be a new construction house the driver decided to drop it off to some random lawn. I tried to drive around my neighborhood and possibly it maybe left around somewhere but I didnt find it. It says I was deliver and handed to me when it clearly wasn’t.. called DoorDash make sure I get a refund but they said I’ll have to call KFC.. so DoorDash called to contact the KFC but no one answered the phone, since no one answered I drove 20 mins just for them to tell me that they don’t do refund nor replace the chicken that I have ordered ! The manager told me I have to call DoorDash when I told him I didn’t order through DoorDash I ordered through their site. Kept telling me that DoorDash was the one that need to refund me but my bank account was charged for their location! I didn’t t get my money back I will be calling the KFC corporate tomorrow. $54 I spend and my 3 kids and I was left with no dinner on the table! This place is not very good with handling customers, the customers should always be right. They didn’t even accommodate any chicken. I wasn’t feeling good that’s the reason I ordered for delivery and I had to drag myself out of bed and didnt get to eat til later that day. I will never order KFC from this...

What is the point of having a online order system if it just lies to you. Don't tell me my food is ready and then when I get there say it hasn't even been cooked yet. I shouldn't have to wait 15 to 20 minutes for a soda and fries if it ain't ready then simply don't tell me it is and I won't come until its ready and I mean like it's just fries it's not rocket science souffle. And it's not like they're busy there's like 1 customer here (I see why) and you couldn't get a fry cooked in 30mins? Why? This is why they parking lot stay empty, and you won't find my car or anyone else's I know cars there either. After the first time I thought it was a fluke but no...this is who they are. So sad to see KFC has been downgraded to Kentucky gotta go freaking catch and kill the chicken after we grow the potatoes but our app will lie to you , slow slower fired chicken. I used to love...