Whataburger — Restaurant in Burnet

Absolutely the worst food experience ever! I work in fast food and I understand it can be rough but I went to whataburger tonight with some friends. We drove up to the speaker and sat there for about 7 minutes with no response. After trying to get someone's attention we decided to drive around the building and try again. Still no answer. Finally after waiting a while, someone answered. We ordered 6 shakes and was told it'd be $26 dollars. Get to the window and waited another 15 minutes before our shakes were even started and then were charged for an extra shake. The lady at the window got snappy when we told her she over charged us. And tried to say we ordered 7. After she reapeated the order 2 times perfectly with 6 shakes on it. She said she would refund it and wouldn't give us the receipt back. She kept the card and said she would refund it and we could go. We had to ask for the card back and she still wouldn't give the receipt back. Their excuse when we called to make sure she refunded us, was they are understaffed! They let 3 people leave in the almost 30 minutes we sat their! And we were the only people their! I have never had a good visit to whataburger and now I will NOT...

Went there this morning to get breakfast since it had been a long week, I pulled in at 10:13 and ordered in the drive through, did not get to the pay window until 10:33. I was asked to pull forward and wait for my food which was a Taquito meal a honey butter chicken biscuit and a pancake meal. At 10:48 I went inside to check on why I was still waiting and they were still working on the chicken strips. I understand it was a busy time however I spent close to an hour at this location and when I did get my food they forgot the hashbrowns. I understand I should’ve checked before I left but after that amount of time waiting on a 20 dollar meal I expected it would be right. We called to complain and they said they were understaffed. There had to be 10-12 people running around in the back so I find that hard to believe. The other remedy they offered was checking everyone else’s bags before they were sent out. This was the single most frustrating experience I’ve had at this...

Worst drive thru experience ever at the burnet whataburger. Ordered a bacon cheeseburger and fries for my wife. Started to drive away and noticed there were no fries so went inside. Got immediate attitude from the highschool girl working and instead of fixing the problem as they said they were going to give us a large fries they gave a medium with a apple pie instead. Didn't ask if we wanted it and my wife's diabetic and can't even have it. Then when we get home the cheeseburger didn't even have cheese on it. So called management today and was told I could have a refund but once I drove all the way to town the same snotnosed kid was there and lied about the whole thing saying she fixed the problem. So no solution to the messed up burger with no cheese that we were charged for NOT the first time the kids there have messed up our orders. Really people. How hard is it to make a burger and throw some fries in? My advice? Eat...