Taco Bell

My bf and I went though last night and i swear it was straight out of a viral video you scoff at. We got there and ordered and drove to the theater to catch our 8:20 movie. As we got to the theater at 8:14 we noticed 3 of our tacos that were supposed to be no cheese due to dairy intolerance had cheese on them. We couldn’t go back because of the movie and someone was waiting for us. My bf called to let someone know the order was incorrect and when the gentleman answered the phone, which took forever to be answered, my bf has to repeat himself twice to explain what happened because the gentleman on the phone could only spit out the words “what tacos?” as if to say what tacos are wrong we don’t do that here. He went to the kitchen to talk to the cook who lied and said there was no cheese on them. Okay but we are looking at 5 tacos with cheese. Eventually the gentleman on the phone with very little social etiquette for a work place asked “so what do you want?” And we said we would be there after the movie. After the movie we went and got our money back. But not even our whole order total, just his portion. He went in and was ignored for a solid minute while he stood at the counter. The gentleman who served us and then answered the phone watched him walk in with a bag of food to return. Then the woman who decided to help was on her phone with her friend when she came up to ask “what you want?” He asked for his refund and she said okay and went and got it, while still talking to her friend on the phone. Came back with the cash, still chatting to her friend. Needless to say, thank god that is over but wow I fully deserve my $15 back.