Taco Bell — Restaurant in Byram

My husband and I got the $5 Chalupa box, which comes with a chalupa, 5-layer beef and cheese burrito, a taco, and a drink. My husband is DEATHLY allergic to tomatoes (they cause him anaphylaxis!), and lettuce makes him break out into severe internal hives! We both told the cashier about my husband's severe allergies, and we strongly emphasized it to her. She appeared to understand, and she basically said she'd make sure there weren't lettuce nor tomatoes in my husband's meal. We eventually got our order and left. Then my husband checked his food, and saw tomatoes on his taco, and lettuce AND tomato on his chalupa!! 🤬 So we assumed that the kitchen screwed up his order. We went back to the restaurant and told them about our discovery! The person we talked to tried to blame the cashier, but we said, "No, it couldn't have been her because she repeated back to us about my husband's tomato and lettuce allergy!" We got the meal replaced with one that was done correctly. And then later, after we got all the way back home to Crystal Springs, my husband looked at his receipt again, and realized that it WAS the cashier...

I have gone to this location twice now. Thought that maybe the first time they were having a bad day. When I first arrived the drive through line was so long and people were backing out of it to leave. So I went inside. There were only 2 workers for everything, that explains the drive through. I place my order through the kiosk and wait. For well over 20 minutes. Everyone in the drive through had gone through and new people had come and gone. However, I figured with it just being 2 of them, I understand. The food was barely Luke warm when I got it and there was NO flavor. I understand that it's fast food and everything is pre done. But even the sauces that go on everything were bland. Zero spice. Went for the second time today and went through the drive. The woman working seemed like the hated life and had zero customer service. I believe she was the manager. I saw her leaving the first time with the bank deposit cash in her hand (bag was tucked under her arm). Got my food and again, it was luke warm at best and zero flavor. I will just drive to the Clinton location...

Please don’t bother !!! If I could give this place a 0 stars I would. As I was placing my order, she seemed tired of taking my order because I asked questions about certain things on the menu. Even worse, when I pulled around to pay, a dark skinned tall looking guy with extremely chapped lips just started staring at my daughter and I while laughing and wouldn’t stop as if something was funny. I asked him was he ok and what was funny, and he continued to laugh even harder, closed the window, said something to another employee, and they began laughing even harder. He never acknowledged me, told me how much I owed, or presented a sense of professionalism at all. This all happened in the course of about 5 mins. How weird is that !!! They never stopped laughing. Even worse, when I drove off without paying the other employee which was a female ran outside and yelled extremely loud and said, “Ayyy why’d you leave”, while still laughing. I’ll never return to this piece of ghetto trash bin. Good luck you guys… I promise I’m not lying. This place is ridiculous!!! See...