Starbucks Coffee Company — Restaurant in Caldwell

Today I went to the new store in Caldwell at 620 N 21st. Ave. And had such a terrible Customer service experience!

5 drink order, one being one with cold foam. As per their app, the cold foam was to be free.

As you can see, I was charged for said cold foam. Additionally, they didn't even add it to my drink!

When I returned to the store to explain what happened and kindly ask to have the drink fixed. The barista was very combative and argumentative. Telling me it was my fault it wasn't free because I didn't ask for it for free. Nor did she apologize for it not being added in the first place. As you can see in the screenshots, it does not say I needed to inform them to make it free. So I wasn't under the impression I needed to ask specifically.

I also suggested instead of refunding me the 1.25 that they just upgrade my drink to the next size up. Which she very aggressively told me no, "we're not going to do that". Even though the upgraded drink cost as per her was only "like a dollar".

Additionally, the manager did a poor job intervening in this interaction. Blowing off the fact that the barista was creating this conflict by simply just not taking accountability and resolving my concern nicely. She should have taken over the interaction and sent the girl on her way to do something else.

Terrible experience! Empathy can go a long way and this girl and the manager definitely need some additional training in said category.

#dutchbros has better customer...

Update: I am not coming back here, I tried one last time only cause I ordered drinks for all my co workers and the pumpkin drinks had no pumpkin...and my strawberry lemonade is seperated?! It won't blend together no matter what I do🫠 very sad days I go to this location often as it is right by my work but I am honestly disappointed. Everytime I get my same Strawberry Acai Lemonade in venti or trenta and everytime there is little to no flavor. I still go to see if it is better the next time but it's not, I will say the food is always good, but I do only go for convenience as its closer to my job although the one closer to my house makes them much better with lots of flavor. Today I got a Trenta strawberry acai lemonade and was given a tall when my order arrived😭🤣 I get that it gets busy but the price difference is way different so itls the size by 28oz. I just may have to take the extra 5 minutes to go to the other one from now on🫠 I give 2 stars because at least the...

I’ve been coming to this location since they opened and never had an issue before. On 6/6 I went inside for the first time to get a giftcard and a 3 drinks. All three of my drinks were made wrong, and then when I mentioned that I didn’t get the correct drinks the lady who seemed to be in charge was extremely rude. The girl making our drinks seemed to be new, so I’m not upset the drinks were wrong. I’m upset the manager or lead didn’t have good customer service. Especially when I spent over $40 on gift cards and drinks. My husband and I also witnessed the same lady, scream at a customer in the drive through over almond milk. We will be going to the other location in Caldwell....