36 Handles Public House — Restaurant in California

So I ordered their O.G. Cottage Pie on Doordash, and I gotta say I was pretty disappointed. The food did taste pretty good, however the presentation and portions were very subpar.

I would expect that something like a Shepherd's pie, without any structure of it's own, would be served in a bowl. I was rather shocked when I saw that the stew was tossed into a generic to go box, where it inevitably all sloshed to one side. This is not the fault of the delivery driver, and this would have almost certainly happened no matter what.

Next, I would like to address the portions. In the photo, I have a tea spoon (NOT a table spoon) for reference (Note that the photo is taken after I have only taken a single small bite from the front left corner of the dish). So, you can see that I was only able to get about 8-9 smallish bites from this meal that I paid a whopping $21 (not including delivery fees) for! I don't think it's unreasonable to be at least a little miffed when I pay $21, and I get what I would consider to be a kids-sized meal of a dish that is generally associated with large, hearty portions.

The only redeeming aspect to this dish was that yes, it did taste very good (thus the 2 stars and not 1), and I bet if I had eaten at the restaurant I would most likely have had a better experience. However, in this age where online and delivery orders are far more prevalent, I think the best way for restaurants to avoid reviews like this is to simply not offer delivery until sloppy orders like this...

I can honestly say I have never written a bad review before this, but the way my family members and I were treated here last night by one of the bartenders was beyond rude. We were excited to bring my aunt and cousins here last night who were visiting from out of town. 36 Handles has always been one of our favorite spots and I even called ahead to ensure it was still open until closing time- I was told yes, we had plenty of time. We arrived a little more than an hour before closing and as soon as we walked in we were met with eye rolls and rude looks by a bartender with short bangs. It soon became obvious she had been drinking with a group of her own friends who were sitting at the bar. After ordering one round of drinks from this bartender, we were then flipped off for asking for ice. She also proceeded to tell us we were the “bane of her existence” and we had to close out immediately. Fortunately, there was one other female bartender with long blonde hair who had been helping other customers, but came over to our table to apologize for this bartenders poor behavior. Still, the way we were treated by short bangs left a bad taste in our mouths. It was a horrible way to end our evening and I was embarrassed I even brought my family here. We will not be returning anytime soon and we will not be recommending this...

I called 36 Handles tonight to make sure they were open. We were told "Yes" kitchen open until 9pm. When we arrived they were having karaoke and had a full bar. (Picture attached) We asked for a table for 3 and were told the kitchen was closed. We stated we just called and asked and were told 9pm. The hostess went and asked and sure enough "they decided to close early" So we explained we had called 10 minutes earlier.. keep in mind it isn't even 8:30 pm yet.. I am so shocked and dissapointed. The staff did not care that they had just said they would be open until 9pm. The place was packed!! They lost so many Folsom locals lately.. I literally was told I better call because they are known for this.. So I am now sitting at a restraunt called Lazy Dog with my friends who are locals to Folsom because they are open per there actual posted Hours!!!! Please look at my pictures so you can see I'm telling you is true!! Don't waist your time going to a place that doesn't care or want your business enough to actually be open for food 10 minutes after you call to verify.. I would give 0 stars if I could!!!! Avoid!!! Rating FAILURE!!! AVOID!!! POOR SERVICE!!! I THINK IVE SAID...