Mercedes-Benz of El Dorado Hills — Local services in Cameron Park

Business and service. The windshield was changed on April 30th. Paid $2,767, they got paid twice (the person who broke the glass and the owner), and you can hear the wind starting at 55 mph. I asked Kevin 3 days after replacing the glass and he said the money would be refunded in a week. When I asked again a week later, the account office said that they were not ready, so I waited another week... So when I went to visit them the next time, they gave me a business card and said I could pick it up at another office over 30 miles away in 3 days. So I went to another office three days later and no one had contacted me. So I called Ramzi (the manager on the business card I received) to confirm. Where did he get his business card from? Who gave it to you? He spoke in a very unpleasant tone and treated me like a strange person. In the end, everything was confirmed and I was promised that it would be delivered the next day via express mail. But one day, two days... Today is May 26th. $2,767 is not a small amount, but what is more important than money is the credibility of the promise to the customer. They make promise after promise, promise after promise, and they keep lying. Also, because of how the glass was changed, the wind noise starts coming from the top at 55 mph, and at 80 mph it is at the level of a pickup truck, not a Benz. They don't know the meaning of promise and don't seem to be prepared for the basics of service. Managers making customers feel intimidated and ignoring customers' opinions or money are against the spirit of service, so of course they are not qualified to work. If the matter is not resolved within the next two weeks, we plan to hire a lawyer, disclose it to the media, and file a lawsuit, no matter how much it costs. Of course, I think the personal information of the employees involved in this issue should also be disclosed. How Mercedes employees tease you with money that should definitely be returned! Example - Someone else broke the window of my car. We all agreed to reimburse the other company, but the dealer made a request to me. In the end, the dealer accepted both sides. And I asked for a return, but they played with the customer in various ways and I received it in 40 days. I hope that by posting the method here, there will be no other victims. *Method 1 - Reassure them that it will arrive within a week and do nothing. 2 - The main office is located somewhere else, so they spend time without reply, saying they will contact them to check and take action. 3 - The book is ready, but after telling them to send it to me in three days for an autograph, there is no response again. 4 - In the end, if you go in person, someone else will give you a business card as if it were their own and coax you to send it back, saying they will take care of it without any inconvenience. 5 - When there is no news and you contact me after seeing the business card, “Why did you take someone else’s business card without permission?” “Where did you get it?” “Who gave it to you?” A lot of interrogation is conducted, creating a sense of intimidation. 6 - He says preparations are complete and tells me to take it. However, they gave me the address of another office, but when I got there, no one contacted me there. 7 - After citing court cases and the community, they said they would have it arrive within two days..... 8 - When I contacted them 4 days later, they sent me a tracking code, but the date was today. 9 - I trusted and waited, but it hasn't arrived at the door for 6 days, and the mail is still being delivered. The important thing is that if you leave out an important part of the street name when giving an address, it will go around in circles and eventually come back to you. *Only FedEx employees and customers get...

I really wanted to love this neighbourhood dealership but the terrible money grubbing liar prone sales make this dealer the absolute worst that I've ever encountered. I had to purchase a new car shortly after moving to EDH in 2016. The convenience of having a dealer in my town centre was appealing and played a role in my decision to go with Mercedes. My decision making time was limited so I leased a brand new top of the line 2017 GLC. At the end of the lease I decided to buy out the lease. One of the salesmen, Mr. Lundy, told me that I could buy out my lease through the dealership and would in turn get an extended warranty. I agreed. Mr. Lundy told me that they needed to "inspect" the car in the service department. I dropped the car off and took a loaner just as I had done several other times. Toward the end of the day, Mr. Lundy called to inform me that the car needed to stay because the technicians were so busy that they had not gotten to it. Unbeknownst to me, Mr. Lundy had added the car to their inventory. When I arrived the next day to pick it up, I had to go through financing to effectually BUY the car. My sunglasses were still inside the car along with my garage door opener and other personal items. Mr. Lundy lied to me. Taking full responsibility for my dumb mistake, I bought MY car. I was furious but felt I had not choice but to proceed or loose 3 years of payments. The finance manager tells me that the Prepaid warranty I had when the car was leased would be refunded and that he could add the 3 remaining services to the new contract. I initially said no but agreed after the finance manager offered 0% financing. He assured me that the service agreement would be honoured by any MB dealership. 5 months later I was notified of a job transfer to Germany. MB Finance would not allow me to take the car out of the country so I paid the car off. I didn't use a single prepaid service. I did, however, pay the cost of the inspections required to ship the car. Upong arriving to Germany, the local dealer promptly told me that nothing I bought stateside would be honoured here. I contacted the MB EDH in October 2020 to request a full refund of the prepaid service. I was told that the refund was "in the mail". I waited 6 weeks before contacting the EDH finance manger again, then 3 months, then 6 months and finally in August 2021. I got no response until the August 2020 correspondence when I involved the GM. I finally got a refund check Sept. 2021 but they had deducted over $600. I contacted the FM and asked why the deduction. He told me that MB calculated the refund. When I responded that this must an error because to this day the car hasn't gotten any maintenance. It was barely driven in 2020 and has less than 36,000 miles. I got NO response. This is my 3rd so called luxury car and the worse customer service experience I've ever had. Buyer Beware! They will lie to your face and do just enough to keep themselves legal. You will be better off using CarsDirect...

BUYER BEWARE.

This dealership’s salespeople repeatedly overpromised and underdelivered and left bad surprises for me to discover. Do not take anything they say at face value and always verify.

(1) We bought a Certified Pre-Owned EQS with only ~4,600 miles and a clean CarFax. Before driving 2+ hours to this dealership, I called salesperson Khan and asked him whether the car has any flaws. He called me back later to tell me he personally test-drove it and that the car is “flawless” and “like brand new”. I later discovered a deep scratch on the hood and 2 other scratches, and the MBUX rear tablet is missing from its slot. Salesperson Vince tried to convince us that the car is not supposed to come with such tablet. I had to show him that it’s listed on the car’s build sheet and explain that the rear massage control relies on it. He went into the shop and found one and put it in. Imagine if we had not done our research and believed him. JUST BECAUSE YOU WANT SOMETHING TO BE TRUE DOESN’T MAKE IT TRUE — YOU CAN’T JUST TAKE WHATEVER’S ADVANTAGEOUS TO THE SALE AND TELL IT AS FACT. (2) I had asked Khan whether we could pay $5,000 in paper cash + and the remainder with personal check. He said yes. The next day, he said he spoke with Finance and the answer is actually “no, you need a cashier’s check”. DON’T MAKE A PROMISE YOU CAN’T KEEP JUST TO GET THE CUSTOMER IN THE DOOR. (3) Just as we started our newly-purchased car to drive it off the lot, a “lights malfunction” error appeared on the dash. After initially trying to downplay it, Vince pulled it back into the Service department. Since customers aren’t allowed in the workshop, I’m not sure what they did in 10 minutes to get rid of the error — Vince told me, it just needed a system update, and now it’s all good. Not afforded a more detailed explanation, I wonder if they just cleared the codes. (4) I later found a plethora of other problems! One of the air springs had been leaking for a while, causing that corner of the car to slowly sag down and overworking the compressor. The dealership in my area had to replace both the strut and the valve block, thankfully under warranty. The sunroof rattles severely above 40mph after the car has sat in the cold. The 12V battery was dying because an electrical fault prevented the LV system from hibernating and kept draining it. It’s been 1 MONTH since we bought the car, and it has spent every one of those 30 days either in the shop or waiting to go back in the shop! I’m surprised that none of these problems were caught when M.B. of E.D.H. held this car for 7 months trying to sell it.

For each one of these mishandlings, on its own, I could give the benefit of the doubt. But given the pattern of untrustworthy behavior, I can’t help but suspect some combination of negligence, willful ignorance, and deliberate obfuscation. BUYERS: TRUST NOTHING,...