Carl’s Jr. — Restaurant in California

I have eaten at this restaurant twice in the last 60 days. The first visit I went through the drive-thru. When I arrived home my order was wrong. I immediately called the manager and returned with my food and the receipt. the manager proceeded to act like I was trying to steal something from the company. My receipt and my wrong Food seemed to mean nothing. This manager even asked me and it was the general manager why I even bought food from his restaurant when I live closer to another restaurant!!! My second visit was just as bad. I stood at the counter for almost 9 minutes as the manager and his crews did in the kitchen joking and playing around cursing and acting very childish. When I finally called out could I I was given a horrible dirty look by the assistant and was treated rudely when they came to take my order. I stated I'm sorry I didn't mean to make you mad I just need to order food. She looked me right in the eye and said it's okay working here you get used to rude people!!!!! there was no one in that restaurant yet my food took another 6 minutes. My one simple request "no mayonnaise" was completely ignored although it was on the receipt. I didn't bother to tell the managerI don't want to be asked again why I eat there and not at a restaurant closer to my house. I'm not a low-income person. I'm not dirty and unclean. I'm not rude or obnoxious. This is just a really bad Crew Lead by a really...

Terrible customers service. 1 day I went through the drive thru. Was left sitting at the window for 15 min after paying for my order. Not busy at all. No reason given for the wait specially for my simple order. Call in to voice my displeasure. Store mgr called back and offered me the same meal for free and that I would be on a list when ever I wanted to get it. A week later I stop in. Told the lady what I was there for and she started ringing it up at the register. I asked if she heard me correctly and she repeated the order. I repeated what I originally told her. She instantly had a disgusted tone in her voice, preceded to tell all the employees in the back and even had a questionable tone to her voice stating..." whatever, I'll give it to you anyway...". Really....come on now. I had originally wanted the order to sit and eat there. When it was finally ready she handed me the bag....no drink or anything. So I had to ask again for the drink cup and remind here that I wanted it for "here". I've been coming in at least once a week because it was easy with the line of work I'm in but I highly doubt I'll even go...

Good food but way too expensive. This place has gotten much better than 10 years or so ago when an employee decided to sell items other than food from the drive through window, Carl's was quick to respond and shut down such activity, the food is consistent in taste and size, it's just gotten pricey, however, in fairness, all fast food chains have gone up in price as suppliers have failed to reduce their prices after Covid, the suppliers continue to gouge the chains driving up the costs, but here, at least you know you are getting something that will taste great regardless of what you order, it will taste the same as the last time, every time, kudo's for not going to cheaper products that would reduce the...