Carl's Jr. — Restaurant in California

Quick Review: Not only did I have to waste 5+ minutes trying to get an employee's attention over what I thought were just sauces missing from my order but argue with them over it. Had to actually argue with a worker for sauces that were supposed to come with my order. She wanted me to pay for them when they were included in my order already. Only gave up when another car was waiting behind me. Actual story of my experience: Never thought I'd be one to place an online review for a Carl's Jr. but here we are. Tonight I placed a mobile drive through order through the app since it's the only way to get reasonable prices for this franchise nowadays; I got the 2 triple burgers (a triple famous star and a triple western bacon burger) for $14 and a snack stash for $5.99 (I chose a small fry which lets me choose a ketchup, and 2 waffle fries for which I chose a ranch and a bbq sauce cup to go with them). Keep in mind these sauces are included with the item free of charge. When I went to pick up said order through the drive through, a guy gives me the order after confirming the name is correct and I thanked him for handing over the order, which must of thrown him off cause he closed the window only to open it back up to say thanks you too. Now before I left, I checked my order in case anything was missing or was given the wrong order and noticed I did not get any sauces that were included in my online order. No big deal, it happens. So I tried to flag someone through the window to get the missing sauces. A couple minutes wasted as no one even looked and I had to get back around the drive through (at least it was empty) and I still had to wait another couple minutes for someone to get to the window. This time an older lady comes to the window and tries to confirm if I got such and such order, and I tell her no thats probably the person behind me, I just wanted to get the sauces that were missing from my order. On one hand, the lady actually did her due diligence and looked up my order, on the other hand, she told me everything was fine. I told her no, I was missing the sauces and asked if she could give them to me. She then proceeds to tell me, no those sauces, "You have to pay for." I then told her that, "Sure, I understand if I wanted extra sauces that I would have to pay for them but these were included in the order already and that I just wanted what was missing from my order." I felt this was fair and reasonable even if I just wasted 5 minutes trying to get sauces, it happens, we are all human. Turns out no, it doesn't just happen. This lady proceeds to argue with me that sauces all cost extra and that was why I didn't get them and now I have to pay for them if I want them. I had to argue with her for another minute saying I don't need to pay extra for items already in my order, an order which she reprinted the receipt and can clearly see the sauces included. She countered with the only things that come with sauces are the fried vegetables and onion rings. I looked her in the eyes and said its in the order and the item I ordered comes with sauces included I don't know why I have to argue about sauces. I kid you not when said lady actually looked at the car behind me and back at me and actually sighed and asked which sauces I wanted. I could've joked that she should look at the receipt which she tried to refer like it was a freakin' gospel but I was just exasperated and wanted to go home before everything got cold. I just told her I wanted my ranch and bbq sauce, not even trying to argue anymore for ketchup since I have it at home. Not only did I have to waste 5+ minutes trying to get their attention over what I thought were just sauces missing from my order but argue with them over it. I still can't believe I had to argue with a Carl's Jr. employee over getting sauces that were included in my order which she wanted me to pay extra for. Thanks to their wonderful treatment and attention to detail, by the time I actually ate, me and my brother got to enjoy cold and soggy waffle fries and somewhat...

I would not recommend this location for a few reasons. First, the last two or three times we ordered from here something has been missing from our order. Tonight was the last straw. To begin with, the cashier literally threw my change into my hand as she quickly walked away from the window. Next, my order was given to me in one bag. I could not understand why desserts would be placed into a bag with hot food. When I looked I saw the chocolate cake was missing. The server went to get it and when she gave it to me I told her that we hardly ever go to that location anymore due to items always missing from our order. She apologized and said they have been short staffed. I said, "This problem has been going on for a while." She said, "Covid has been going on for a while too." My response was, "So?" I fail to see how covid and/or a staffing shortage prevents a server from placing all of the items of an order into a bag and bagging them appropriately. Short staffed due to covid has become a cop out for providing extremely poor service. The attitude and the issues with orders makes me know we will not be returning to this Carl's Jr. There are too many other places to grab a quick dinner where the order is correct and the service does not come...

If 0 stars were available, I would choose that. SAVE YOUR TIME & DO NOT GO TO THIS LOCATION. A few of my friends and I went through the drive-thru early morning around 12:15AM on Friday October 7th. First of all, we didn't get greeted at all. & when a customer says that they asked for a different flavor of soda, do not roll your eyes at them & don't give me new soda in a cup that's half full & mostly all ice. I will return that crap right back to you. Second of all, when YOU keep screwing up like forgetting our sauces & decide to slam the window on us & we're trying to get your attention & you decide to turn your back completely to us, we WILL honk at you to get your attention. This lady (Man, I wish I got her name.) had by far, THE WORST attitude I've ever come across in food service. I don't care if you have issues at home or whatever the case may be, don't bring that attitude to work. Or If you hate your job THAT much, quit & find somewhere else to work at that can deal with your snobby attitude & let someone else work there who's just getting their feet in the door. Sorry to bug you,...