Huckleberry's Breakfast & Lunch — Restaurant in California

When I arrived to pick up a takeout order here, I walked up to the counter where there were some orders sitting in bags, tied up, and asked if my order was ready. Without blinking, the young girl at the counter told me “it will be a few minutes.” She asked me to sit down. My assumption here was that there must be only one order like this one, and that would explain her familiarity with the order. However, about 5 minutes later another woman came to the front to let a family know that the take out order they were waiting for would be a few more minutes, then she immediately turned around and walked to the back without glancing at the rest of the lobby. I stood by the counter again to check, because I had a hunch it was one of the two bags that had been sitting there for the amount of time I had been there. Once again, a very young employee, this time male, gave me the SAME RESPONSE!! When I asked, IMMEDIATELY, WITHOUT HESITATION, he says “it will be a few more minutes”

Okay, I get that you are busy. The restaurant industry is stressful. I get that as much as anyone. But you DO NOT get to give an ETA without checking!

An expeditor on the line overheard the last interaction, and shouted to ask me which order it was. I gave her the name; she asked me what was on it. She walked up to one of the two bags that had been sitting there getting cold since some time before I walked in, and then sold me the cold food. I made a comment, and in my anger I acted slightly profane to her, asking her (paraphrased) to let those other employees know not to tell someone it will be a few minutes on an order they are unfamiliar with, and without checking. I do regret a word I used, I didn’t mean to disrespect anyone, but I felt vehemently disrespected being sold the cold food that I watched for several minutes knowing it had to be mine. Beyond the obvious health risk, when you work in food service you must understand that not everyone can afford to eat out often. For some of the people that eat at your restaurant, that may be the only meal they will have today, and it could be ruined by a simple failure of protocol.

The fact that several employees acted this way clearly indicates a failure in training. Certain steps HAVE to be...

Sunday, 5/08/2023 - Huckleberry's just opened not too long ago. It's right off 50E next to the Chevron gas station. Address is 9647 Micron Ave, Sacramento, CA 95827. We decided to try this place out. Upon arrival:

Pros:

1. lots of parking.
2. there was a 15 to 20 minutes wait time when we arrived at 1:30pm for much.
3. there was a bench outside the doors, a waiting area inside the doors, and then two more long benches inside the 2nd doors in the restaurant to sit and wait for your turn to be called in.
4. hostess was very nice. Put me on the wait list.
5. within 15 minutes, they called us and seated us right away
6. John was our waiter. Super fun, talkative, professional server. He made us laugh and made our day. He checked on us several times.
7. Huckleberry's has their own jam they made in house. I really liked it. It wasn't too sweet or too bland. Perfect in my opinion. My spouse, on the other hand, thought it was just ok.
8. we tried their Monte Cristo. This was pretty good. I liked how they made it. Perfect. I'm not a sweet sweet person, so to me it was perfect. My SO, on the other hand, thought it could have used more powdered sugar. 😆 But he still liked it.
9. inside the restaurant is about 3,000-4,000sq feet. Plenty of tables to sit.
10. water tasted good. No funky or metal taste.
11. They do have a kids menu.

Cons:

1. none

Conclusion: I liked this restaurant. Server/staffs were very nice and professional. Table, chairs, plates, bowls, utensils, and cups all clean. There's a roll of paper towel on the table, so you got plenty of napkins to wipe your hands. Nice large menu. Food was good. I plan to go back here again. There's many dishes I saw on the menu I liked to try. ;) So that means, there WILL be a...

I would NOT recommend this restaurant. I was dragged along to this restaurant last night (I had a late lunch and wasn't hungry). We got there around 7:00pm, still light outside. We were seated quickly and had complimentary water fast. I only ordered a cup of coffee and a side of fresh fruit. The coffee was lukewarm and bitter (as is most restaurant coffee). I added some of the milk I had asked for on the side and a whole package of sugar, which made the coffee tolerable. Everyone's food arrived in a good amount of time, but my side order of fruit took longer for some reason. When it arrived the bananas were turning brown, and my first bite of strawberry was warm. I'm guessing it sat under a heat lamp for a minute before it was served. The cantaloupe at the bottom of the bowl was cool enough, but only a couple pieces were actually ripe and sweet. I passed on the banana slices altogether. I thought I would finish my coffee, but after looking at the cup a little more closely, I changed my mind. It didn't look too clean. I thought I would polish off the milk. The fibers or lint, which were visibly floating on top, made me pass. One person in the group had ordered the liver and onions. There were hardly any onions on the plate. The interior is cheaply decorated to kind of be like Black Bear Diner, but misses the mark (which shouldn'thave been hard to hit). When we were leaving it was almost 8:00pm and totally dark outside. No one working there thought to turn the lights on, and the elderly gentleman that followed us out wound up falling down in the parking lot. Someone had to go inside and TELL THEM TO TURN ON THE LIGHTS! This place was cheap and disgusting, in my opinion. I will...