Ohana Hawaiian BBQ — Restaurant in California

I like the meat here, but I do not like the plain white rice nor the macaroni salad. So I asked to substitute the sides, to which I was offered fries and a casar salad for an extra $1.29 for each substitute. I don't think I should have to pay extra when I'm already ordering one of the most expensive items on the menu, but after a small complaint I agreed. When I got home and opened my container the "caesar salad" was a handful of wilted lettuce with no salad dressing AT ALL (Shouldn't caesar salad have caesar dressing??), no croutons nor parmesean cheese. Those are the staples of caesar salad, right? I would've even been 1/2 satisfied if there was at least dressing on the side, but nope- nothing but wilted lettuce! I called the order in & was quoted 15-20 minutes time frame. Got there 1/2 an hour later only to have to wait an additional 15 min, on top of the 15 min overdue they already were from the original wait time estimate given. When I got home I called to complain only to be told the manager was too busy and was letting me know she refused to remake my plate. I didn't even ask for that, was hoping to just speak to a mature manager who would counsel the staff to not short a customer on their order. We've lived here for 12 years and live right down the street so we would come to this restaurant at least once every couple of months. My family enjoys their mac salad, but I always end up only eating the meat. All I wanted was decent substitutes- maybe fried rice instead of plain white rice? They aren't generous with their meat seasoning/ sauce, so plain white rice is not my preference of eating my starch. I've had Hawaiian bbq in San Diego and in Oahu, Hawaii. Both of those restaurants did put this lil' rinky dink establishment to shame with hands down amazing food with friendly, kind and courteous service. My family will NEVER go back...

Do not go here. Sorry to say, but the place is incredibly dirty. You can see inside the kitchen from the register. The man placing chicken on the grill was using barehands on the food containers, while also handling cash transactions at the register.

I went here on a Tuesday for lunch, I work right around the corner. It was 12:15 when I placed my order with Uber eats. I received a notification 15 min later that my order was ready and I was already at the restaurant so I entered in and told the employee I was there to pick up. He said "it will be ready shortly." I waited for 20 minutes, and by 12:50 I had to leave because I start work again at 1:00. How in the world does it take more than 40 minutes to get your food at lunch time????!? I told them I needed to go, they rudely said I needed to wait, or I can cancel my order on Uber. I assumed this meant I would be refunded so I cancelled my order and left. Today I see I was charged for my order, and after contacting Uber, they said there is nothing they could do.

Poor service, 40min+ wait at lunch time on a weekday, dirty kitchen, rude employees, do...

I went to the Murrieta/Temecula store today about 430pm. This is the first time that I have been to the store. I ordered the BBQ Chicken and the Chicken Katsu plates. After I ordered I sat down waiting for my food order. I looked around and was really surprised how dirty the business was. Floor grime was up almost 10" along the walls and dividers. The stainless steel was filthy. The air filter on the soda machine was visibly dirty and it was funny how it was labeled clean twice a month. The edges of the tables were badly chipped and grimy. I wish I had seen it before I ordered.

When my order arrived, it was terrible. It totally lacked any taste, over cooked and dried out.

I don't believe that I will be going back - ever. After spending $35 for a meal I would have expected more, much more cleanliness and , quality,

I'm pretty sure that no one will ever see...