Pizza Hut — Restaurant in California

Warning: this is a bit of a rant as well. So I don't normally write reviews but I really was looking forward to Pizza Hut and this branch did terribly. It's kind of my family's thing when we travel that the first night we are away from home we get Pizza Hut. There were only a couple problems, but they are kind of biggies for me. So last night we called to place our order. Side note, I don't expect employees to be cheerful or anything so not having a peppy person answer the phone didn't bother me. (I've worked minimum wage jobs and dealt with whiny, entitled costomers, if you're still a cheery happy person after a couple months, I would love to learn how you do it. Anyways, I digress.) We knew what we wanted before hand and our order wasn't too complicated, a bit odd but not hard. One larger Canadian bacon and pineapple stuffed crust and one larger stuffed crust with extra sauce, extra cheese, and pineapple (my odd post pregnancy cravings lol) At the end of our order we asked for them to repeat our order. They had it in as two large Canadian bacon stuffed crusts. Not the end of the world, so we correct the order and finish the call. When we get the pizzas I noticed they were even more greasy than normal, which is kind of a bummer. But the big disappointment was that I had asked for extra cheese and extra sauce, and even though we were charged for the addition it was apparent that we didn't get it. There was so little sauce that it was more like a treasure hunt trying to find it. And there was not much cheese at all. Over all my experience with this branch of Pizza Hut was very...

My husband drove there from Stockton last night to pick up an order. He asked for the order under my name because he thought that's what I put it in the staff gave him an order for Melissa. Without checking the phone number or last name. My husband got home and we discovered that the order was wrong He then drove all the way back from Stockton to return the order. At first the staff was apologetic and offered a free dessert . But then once we all realized that it was an order mix up they told my husband it was his fault and then gave him our old food that had been sitting there for over 30 minutes. I'm just disappointed in the way that they treated my husband. It definitely was a mistake but because there are a lot of people with the same name I just feel like they should have checked. My husband still wasted a lot of gas to come back and return that order and If they gave that order to the other person that's terrible too because all of that food had just been sitting around 🤦🏼‍♀️ . Mistakes were made But the staff could have made it better and I am going to be reaching out...

I ordered my food and it said 20 mins.... I gave them an extra 20 mins... I still sat in the store for 25 mins and it was 15 mins before they started my order even.. oh they gave me a free unwanted soda... I said I didn't enjoy their brands, could I just get some kind of coupon or discount on my next order... you can have a soda sir all the while people are just standing around smiling at me, gee thanks... terrible customer service, and the service runs from annoyingly late to ridiculously late but no matter what it seems theyre always behind somewhat. just keep this in mind if u order... hands down this place takes the cake for worst pizza hut ive ever been too... I used to live in small town outside boise id and there was one gas station and the pizza hut there was always busy but was veery punctional... truth is this place is run by a bunch of kids I don't think ive seen one person under 25 even managers.. and they don't seem to adept at dealing with any kind of rush...