Sky Sushi — Restaurant in California

I have been going to Sky Sushi for over 10 years. Last Friday, my wife decided to get some sushi and called in Mikuni. I told her to cancel the order and order from Sky Sushi because it’s down the hill from where we live and I could pick up the order on my way home from work. Mikuni is always crowded and I want to support Sky Sushi (much less people) in the crisis. I am a local business owner and many of my friends are also local business owners, so I understand it has been very stressful for many restaurant owners.

They told us the order will be ready in 1 hour. I came about 1 hour and 5 min later and a man rang up my order and told me that he would check on my order. I stood there and waited and waited. He brought out an order and went outside to look for the customer but the customer was there. I thought that was odd because there were only 2 other people there. He must know the customer is outside in order for him to bring it out. He came back inside and switched out the receipt on the order and went back outside and gave to another customer. All this time, I stood there and waited and he didn’t tell what’s going with my order. Another customer came and he rang up for customer and found out that he just gave this customer order to someone else and he told this customer to wait for 10 to 15 mins.

I was standing there for 10 mins and he didn’t say anything. Finally, I asked him when is my order going to be ready? He turned to ask Nick and told me 5 mins (which I highly doubted). I said you guys told me in 1 hour and it has been 1 hour and 15 mins and it’s not done. He immediately raise his voice, and I asked to talk to his boss. He came to my face and said “I am the boss. You are disturbing the silence of the restaurant”. He called all his staff came to harass me. He blocked the door and told me that “I won’t let you go because you are disturbing the silence of the restaurant.” And he also told his staff to call the police. I was like ????? He stood in front of my face and wanted to fight me. He told Nick to cancel my order and cursed at me. Nick came out pulled him back. Luckily, he didn’t lay his hand on me. If he did, he would see a letter from my lawyer the next day. I wished his staff called police. I don’t know if this guy is the real owner. If he is, I am speechless.

I have been risking my life and my family lives to help my patients and the communities during this crisis. After a long day at work, I just wanted to go home to spend time with my family, and I wanted to support Sky Sushi but I was shocked to experience all this.

I know the owner of Sky Sushi is Korean and Chinese but this guy is Russian. I couldn’t figure why any restaurant owners would treat a customer like that, and he didn’t seem like he knew what he was doing. That was why he messed up the order. I do have many mental ill patients so I figure he is one of them.

I checked with friends and found that there was a change of ownership. My friends also have bad experiences with Sky Sushi. I went online and saw his staff commented on indeed that he is a rude owner. There are many 1 star review for Sky Sushi in the last few months. I will never come back to this place, and I will share my experience with all my family, friends and patients in Folsom and El...

I usually avoid giving bad reviews as I think everyone can make mistakes. However, the experience we just made was absurd and the employees refused to provide another way of communication.

So this was our experience on July 18th at 7:50 p.m.: My husband tried to order take-out for us as I am working late and we would not make it in time to enjoy the food during the opening hours.

When he called the restaurant, the host picks up and puts him on hold for a long time. When she returned, she tell us that they are very busy and experiencing some problems. Even though the background noise is incredibly high, he manages to order an appetizer and five sushi rolls with the five roll special. The host confirms and informs him to pick it up in an hour.

30 minutes later, my husband receives a call from the same host telling him that for the last 20 minutes she was trying to reach us to inform us that we cannot pick the rolls for the five rolls special but her phone is broken so she couldn't connect with us. My husband asks for clarification as we have been at the restaurant not too long ago and were able to choose our rolls for the special. As she replies that this is the information she got from the kitchen and the servers, my husband asks to speak to a Manager. While she replies that there are no Managers working tonight, she hands the phone to a server. The Server comes on the phone and barely can hear my husband's voice due to the technical issues and the background noise. After repeating our previous "at the restaurant" experience and explaining to him that we have two allergies, he clarifies to us that we can choose it at the restaurant but we cannot when ordering take-out. In terms of allergies, we only would be able to leave a note for the kitchen.

While this seems not very reliable, my husband asks how we would be able to order the five rolls without the special and asks for the Servers name.

The Server responds with " I am instructed by my Management to not answer this question" and hands the phone back to the host. My husband tries to ask the host for a name who is now insecure and refuses to repeat her initially mentioned first name. Consequently, my husband informs her that he is disappointed with the service and will complain to the Management. Her reaction: she just hangs up the phone.

Taken together, there was no food for us, no business for you, no service from your employees, or any kind of possibility to talk to someone about this. So, if you are the Manager of this restaurant, please reach out to two lovely customers who like your food and would have paid full price if there would be any kind of service.

Thank...

We've been celebrating birthdays here for almost a decade. And tonight will be the last one. Worst service we have had as a collective group to memory. Sat for our reservation at 6, waitress didn't come back to the table until 6:30, after I went up to the front and had to ask where our server was. She said there was a mix up even though she set our waters down and had half greeted the table. Got our whole order at once because our party of 10 had been waiting for a half an hour. Drinks took another 30 minutes once ordered. Appetizers hit the table before beers or cocktails. Food came out good, but we had to ask for soy sauce and wasabi setups. Check was requested to be split, it wasn't. Server spent another long chunk of time splitting checks that we had already requested be split. Fine. Brings the bills, people pay cash, and some cards. Takes another chunk of time to return for payment, and then even longer to bring payment back to the table. We ended up having to ask a busser for the checks because there where children in the party and our 6 pm reservation was pushing 8:30. Part of our party left without their change because the server was taking so long. As Everything took a half an hour longer than it should have. Charged 20% gratuity for our larger party which is totally fine and understandable, but this waitress knew she was getting her tip regardless and didn't bother to follow through with any customer service aspects once we where seated. There was a table next to us, that was a larger party, that sat almost an hour after us, that had a different waitress and where in and out sooner than our smaller party was. I practice as much patience as possible while dining out, especially in recent years but 2.5 hours for a reservation at a casual restaurant is pushing it, not to mention trying to celebrate an event with family and everyone is annoyed because they can't get their change or their drinks are...