Taco Bell — Restaurant in California

Worst Taco Bell in the area, here is a recap of my last experience:

• Ordered my food via the taco bell app at 12:50 PM PST (order # 966140) for pick up inside at the counter

• At 12:50 PM PST I head to the Taco Bell location which is 5 minutes away

• At 12:51 PM PST I received a text that my order was ready, and that I could pick up the food at the counter.

• When I arrived at the Taco bell location, a sign was posted that the lobby was closed (common for this Taco bell), and I queued up in the drive thru line, which was backed up quite a bit.

• When I arrived to the ordering box, was told that my order could not be found, and the pull up to the drive through window.

• Order verified via the app, was correct, told nothing can be done, told to contact taco bell for a refund

• Reordered my food at the window for more than I paid originally

• Asked me to pull up to the front of the restaurant and my food would be brought out.

• Realized order was wrong per receipt, wrong food brought out 15 minutes later

• At 1:26 PM someone came to the front door with my food, I explained the situation and I asked if could come in, he said he would remake the food.

• While order is being corrected a manager behind the kitchen line, starts to hurl insults and crack jokes about me to other people preparing food. Sarcastically referring to me as a “genius”, degrading taco bell, the work he does, how its just tacos, and how taco bell doesn’t do refunds (which I didnt even ask for )

• Manager refuses to come out from the back of kitchen to at least talk to me face to face and directly, and refuses to give me his name, and again continues to crack jokes, and provide his running commentary.

• The guy who gave me my food and was helping me, told me he believed the manager’s name was “Tone”; he didn’t know for sure.

• I left the Taco Bell restaurant at 1:35 PM.

• The food provided was still not what I ordered, hastily put together, and again full of errors compared to what I ordered – but I cannot blame the guy who was helping me, he was determined to get me going and on my way, and I appreciate it.

If you have money and time to burn, don’t mind being insulted, and are okay with just getting whatever they decide to give you … go here; I...

Because of the manager Antonio, the entire experience was absolutely awful. The entire time we were in the restaurant Antonio did nothing but complain about everything, from their cheap customers who only order on the valve menu to upper management. We entered the restaurant at around 8:15 am this morning (12/21), and Antonio started right off with telling his employees in a very nasty way that he didn't unlock the door so why are customers coming in. He then told an employee to go tell us that the lobby was not open and we'd have to leave. Again, this is 8:15 am and the lobby is supposed to be open. He said everything out loud so we could clearly hear him. I then asked an employee what this managers name is, and we were told very nicely his name, and this is when the manager makes himself visible to us, then gave me a very nasty look. As an owner of a building trades corporation, I am very shocked at how he mistreats his employees by how he speaks to them. We do not allow any of our management team to ever speak to an employee in this manner, nor are they allowed to speak about customers like Antonio did. He is very unprofessional in conduct and behavior to employees and customers. All of the employees under Antonio were very nice, respectful, and professional. It was just the...

I had my usual lunch meal of a bean burrito and a chicken chalupa. It was okay I guess, although I miss the 7 layer burrito and the tostada which they discontinued probably to replace them with more expensive selections. They also used to have the encharito which was kind of like an enchilada. It was also discontinued. I know that these items were popular among taco bell customers as a lot of people including friends and acquaintances were disappointed that these items disappeared from the menu. A few friends and coworkers I know are vegetarians and they liked the tostada and 7 layer burrito and were disappointed with the removal of their favorites, so now they don't eat there anymore. They are now eating at a reasonably priced Mexican restaurant. I don't think that the corporation which owns taco bell (pepsico?) has any idea of the number of customers they lost or the company feels no change in business. There are probably more people taking the place of lost customers. I will continue to eat there as long as they keep serving what I eat. The day they discontinue what I like, I will no longer be...