Mr Chop Suey — Restaurant in Calumet Township

I've been eating & ordering from this establishment for many many years starting from about 2003. I've never had a problem with my food or the service until recently. For whatever reason they don't have the original woman who worked there answering the phones & taking the orders. She was extremely pleasant & attention oriented. They recently got a new woman to do the job of taking phone orders & she is absolutely the most rude woman I have ever had the displeasure of doing business with. Yesterday on December 20, 2024 I ordered $88 worth of food online. I ordered my food and in doing that I marked NO TIP I then put into the comments "Will tip in cash." I ordered the food the same as I always do Lrg seafood lo mein spicy, sm shrimp egg foo young spicy amongst other items. If you're not familiar with their process when you order online & you want to pay by card you still have to call in & provide them the card info. So, that is exactly what I did. I called in She answered the phone she didn't say anything the original woman would've said "hold" but the woman from last night didn't I was on hold for so long & didn't hear anything so I hung up & called back. Once I called back she answered again. I stated "Hi, I just placed an online order." She stated "yeah I know" I said ok well I'm calling to pay. She says "what's the card number?" I said "do you even know what I ordered?" She said "yeah what's the card number." I said "can you repeat my order back to me?" She said "I know what you ordered what's the card number?" I knew at this point I should've just canceled the order but my children wanted Chinese & my youngest is a finicky eater & it was already 730pm so I asked again "well can you repeat my order to me?" she again said " I already know what you ordered" well I paid and when I received the food yes it was all there but you can bet IT WAS PREPARED WRONG. Nothing I requested was on the food. And to top it all off I wake up this morning December 21, 2024 to find that my order total had changed and it was now $95.xx. That rude ass thief had added a $7 tip to my card even after I had noted NO TIP WILL TIP IN CASH. I did indeed tip in cash as I said I would. That woman is absolutely horrible and I will never purchase another item from the restaurant Mr Chop Suey. This was actually my 2nd encounter with this woman & the 1st time she was just as awful. Well I finally learned my lesson I will never eat here again. She is rude & a thief. She has horrible customer service skills. I can guarantee she has run many loyal customers away as she did me. I called to speak with the owner and again she answered she told me he wasn't their. After I told her how dissatisfied I was with her attitude & how she essentially stole $7 from me on top of my order being wrong, that awful woman said to me "I can give you a $7 discount the next time you order" I of course declined because I'll never eat here again but that gesture showed that she was guilty. Do not eat here because you will not be treated like a...

My family has been going to this location for years. But for the past year till now it has gone down the drain. This experience showed me everyone doesn’t deserve a second chance. My previous order was not cooked throughly. I asked for beef fried rice & the rice was still white! I fixed it myself adding more soy sauce. My mistake was ordering from here after that situation. Same issue. But this time I came back to try to resolve the issue. The lady at the register & cook took NO accountability. Mistakes happen but to shift the blame to “ the rice is supposed to look like this” is ASININE! I wish I had a photo but I was too upset to even think about taking a picture. Multiple customers agreed that the rice isn’t supposed to look like mixed rice. They cooked the rice over but after all of that, who wants to eat from an establishment like this? NO MORE...

The cashier is extremely RUDE all those people saying that she's not must be her friends and family, when you have a business that partly depends on having good customer service you don't treat customers that way, her verbal and comprehensive skills leave much to be desired she thinks that because she is on the South side it's OK to mistreat customer the food is not great use to be better they are using less but charging more, not to many Chinese restaurant around that's why she does she is blatantly rude like she is not afraid to fight, I would sudgest they take her off the cash register and off the phone since her English is so limited and gets fustrated with the native speekers, this is the USA we normally don't treat each other that way, what they sell you could get at onother neighborhood without the attitude, don't buy the...