Starbucks — Restaurant in Cambria Township

I visited this Starbucks location early this morning, October 18, 2025, after a long 2.5-hour drive. I want to first commend the person who took my order—they were incredibly warm and welcoming, which was a lovely and much-needed start to my day.

However, the experience with the barista who made my drink (a young, short white girl) was extremely poor. This was fresh in the morning and there were very few customers, meaning there was no rush or excessive workload to excuse her behavior.

She failed to put the sleeve on my Grande Hot Caramel Macchiato. When I asked for a sleeve because the cup was too hot to hold, her response was dismissive and rude, saying 'ooo... sleet...'

When I received the sleeve, I simply asked why she didn't put it on automatically, as this is standard practice for hot drinks. She did not apologize for forgetting and replied rudely. The frustrating part is that I noticed the drink she had just made for another customer, 'Mike,' did have the sleeve on it on the counter.

Her behavior was unprofessional, rude, and dismissive. She made the effort to provide the sleeve for another customer but not for me, and then acted sarcastic when asked about the oversight during a slow period. This treatment ruined the positive impression the first employee made. Management needs to urgently address the behavior of this...

It’s *Starbucks, so there’s that. *Insert your own personal coffee-snobbery/overt-political prejudice here.

This is a newish location for 2020 (might’ve been completed 2019) but the locals here in Appalachia seem pleased...at least with the gigantic, sugary, green slushy-looking beverages. Don’t know matcha bout those myself. Seems a far cry from the Japanese tradition.

Covid weirdness currently means no sitting down anywhere, inside or outside. Wildly compliant store setup at the moment. Feels like a line for a ride at an amusement park. Haha, I appreciate the dedication. I came for the free WiFi but ended up having to sit in my car until I gave up on the awkwardness of it all. Despite the masks, I still think the servers were smiling, so the staff experience was pleasant.

The nitro cold brew I had was nice, a little weak on the flavor profile but refreshing at least. Also had a spinach feta wrap. They’re expensive microwaved sandwiches, but I keep buying and consuming them, so... Standard...

Awesome customer service!

I travel between Pittsburgh and Scranton frequently to visit my mother, who is battling cancer. I normally stop at the Murrysville Starbucks but decided to give this location in Ebensburg a whirl today. So glad I did!

I placed my mobile order when I was about five minutes away from the shop. I then got into the drive-thru line behind a woman in a mini-van who ordered six mochas.

When I got to the speaker I said I had placed my mobile order, and they told me it was ready and to pull around. When I got to the window I found out that they had accidentally given my mocha to the woman in front of me.

Unbelievably they gave me a “comp” card to use in the future, even though I wasn’t upset by the honest mistake, and within a minute they had my drink remade anyways.

I think from now on I’ll be visiting this location instead of the...