Blaze Pizza — Restaurant in Cambridge

Was in the area last night (Friday) with a friend. We were both pretty hungry and saw the place had good reviews so we thought it might be a fun idea for dinner. The place was pretty busy when we walked in, after waiting in line a few moments we reached the front and were able to start placing our order and regret choosing the place. I have never encountered SO MANY rude and unhappy employees. Neither my friend nor I had ever been to Blaze. Pretty sure we will NEVER go back.

When I get to the first lady who asks for your name and crust type, I tell her this is the first time I've been here so I'm not 100% on the options and how it works. She grunts and ignores me. Get to the second woman, who puts the stuff on your pizza. She clearly hates her life, hates her work, and hates me. I want to try the sauces, since I've never been here, so I ask for traditional tomato on one side and alfredo+pesto on the other. She shakes a pesto spoon on the pizza and it all comes out in a huge gob on one spot. She goes to move on to the cheese and is irritated when I ask her to spread it out so that i'm not getting the whole mound of pesto in a single bite. She shoves me so fast through the cheese and meat toppings (I'm talking 10 seconds tops) I don't even get a chance to see what my options are. I have to ask her to add extra pepperoni too, because there were literally 5 slices on the entire pizza. She glares at me again. She doesn't even give me the chance to ask for vegetable toppings-I have to call after when I realize that it's still her station and no one else is handling that side in order to get the rest of my toppings. More hateful looks. Then they shove my pizza into the fire stove and its out shortly thereafter. They never gave me my receipt. I asked for water and had to request a water cup 3 times before they gave me one. I was pleasant and calm throughout all of this, but both my friend and I were blown away by how absolutely unpleasant the employees were.

I understand it is busy, but I have worked fast-paced, line out the door, jobs too and could still keep a smile on my face and give decent service while also moving my customers or guests along. SERVICE MATTERS. The food was nowhere near good enough for this to be forgivable. Both my friend and I left wishing we had walked the extra half mile to the other food place we had been considering or just taken an Uber to Harvard Square for food instead. This was not an enjoyable way to spend the end of our evening and felt like we had wasted both our time and our money.

Absolute disappointment, I cannot...

April 21st evening visit - most of the staff were awful, rude and made me uncomfortable. Blaze is one of the only fast-food options that don't make me sick so I frequent other locations. But I will never return to this one.

Robert who I think was the manager and the girl who's name I didn't get were both great. The rest of the staff made me uncomfortable and treated me like poorly. Avoid this location.

Jonathan - I asked for a new gluten free crust because the one that you were going to use had been sitting out so long it was changing colors. Sorry to inconvenience Jonathan, I just really don't want to get sick.

The guy cutting the pizza was great when I paid but his comment as the pizza came out of the oven was oh this is the gluten free guy. He literally said that out loud. Then he yelled to Jonathan to make another gluten free crust so he could shut down the machine. When he put the pizza on the counter, I asked for it to go. He asked the guy working the oven (tall guy with large sparkly earrings) to put it in a box. Instead he slammed the box down on the counter and turned around.

In hindsight, I realize he probably didn't cut the pizza all the way through on purpose.

How are you in business still when your staff treats customers so poorly. There was another guy who seemed to have a problem with a few of the staff members as well. I wasn't paying attention but the staff was pretty rude to him and the guy walked out...

So let me set the stage. I introduced blaze pizza to all my friends and now after every hang out 2 or 7 times a month about 5-10 of us go to blaze. I have never been to this location, but because for the last 8 months I've loved this company went to 2 locations, mostly downtown Boston, then Burlington. Today we were all the way in Arlington and decided to go to the one at the Cambridge side mall. We were happy as a pig in mud. Just had a great day, played Pokemon go for hours, time to relax and give our money to our next newest location.

We walked in and since we were in my car for 4 hours we went to the bathroom.

Not making a scene or being loud we waited patiently to use the bathroom, and the female manager with glasses working Saturday June 8th, with her pants hanging down under her rear, comes over telling "there's too many of y'all, you gotta buy something or get out"

That ruined my entire experience, and then she bails on her team. While I understand the pressure they were under, but the team was short staff and it took 40 minutes to get my pizza that was supposed to be 180 seconds.

Now I have nothing against the crew but that manager was the worse ever, didn't even try to assist the crew getting the prep ready so people could be taken care of.

We will not be back.

I knew it was too good to be 100% happy with a company. At least the romance lasted...