BackAYard Caribbean Grill — Restaurant in Campbell

We are done with this place. Absolute kudos to the food... each time we eat there, and it has been a few times over the recent years, we are amazed by the food quality and taste. Everything in each of the last couple of instances has been top notch.

But the service and staff, including the kitchen staff, are the reasons we will not be returning. On our most recent visit, we ordered catering to be ready @ 11:30 [they open at 11:30]. Arriving at 11:45, and after waiting for another catering order to be filled the person in charge claimed they did not have our order and challenged me to show my order. I had to reach out to my partner to forward me the order via email as we had split up to complete last minute errands for my birthday party. By the time the email arrived the same individual had found the order.

I add the fact that there was another catering order filled to point out that catering was being processed prior to opening.

Instead of focusing the kitchen on executing the catering, $250 worth of catering, and getting that out ahead of walk-ins, the person in charge allowed them to finish what seemed a leisurely pace and filled several orders such that our "it will be ready in five minutes" turned into 25 minutes. When I asked for additional takeout containers in case our guests wanted to take some home... I was told they would have to charge for it.

This is not the first instance of poor service; we've had the staff hang up on us and even the signage in-store is quite off putting.

Great food. Terrible service, and a lack of understanding of how to recover...

I always come here for their curried goat plate!! I have been here a couple times and I always go for it. I don't see it on their menu in the restaurant, but I do see it on other menu pics. It is so good!! Comes with rice and plantains. It is very savory, so I'm glad there are plantations to balance it out. It definitely has that gamey taste and smell, so don't eat around people who don't like it lol. I also get the corn festivals (fry bread) on the side to sop up the curry. The only thing to be wary about are the amount of bones.

I've also gotten their mango passion fruit drink as well. It is so sweet!! Maybe others like it, but I definitely add water to it if I can. Their portions are huge. I can never finish my plate, and always have enough leftovers for lunch. My friend has gotten other plates here as well, can never finish!

One thing about this location is that has a very "take-out" vibe. You come in and order. There are not many people sitting at the tables. When your order is ready, they call out your order and have it in take out boxes in a plastic bag. Plastic utensils are already in the bag as well. You clean up and throw your trash by yourself.

Parking isn't super plentiful, it shares a small parking lot with...

1/4/24 Decided to eat a Back A Yard Caribbean Grill and after reviewing the menu, I ordered BBQ chicken (2 legs, 1 thigh) which came with small coleslaw, crinkle Fries, and small Barbecue sauce. In addition I ordered the Macaroni and cheese. The chicken was flavored good but the coleslaw was missing that crunch. Macaroni and cheese was average tasted kind of bland. I also had a fountain soda with my order. Total cost $ 23.68 + $5.00 tip=$30.68

1/5/24: 2nd day in a row eating here. Today I tried the Combo plate (Ribs & Chicken) comes with crinkle fries, added corn bread and fountain soda. Ribs were flavored okay and the good thing not a lot of fat pretty much all meat. Chicken was a leg and a thigh. Fries were okay used BBQ sauce as a dipping sauce.

1/24/24: Been coming back several times and today I ordered Combo (Jerk chicken & Oxtails) which comes in a large serving dish with rice and plaintain. Oh my the jerk chicken is spiced so good (not too spicy but has a little kick to it) Other things that I’ve tried is the Cornbread, Festival (great with the oxtails to dip into sauce), hotlinks, ribs and macaroni and cheese. You place your order at the counter and they will call your # and you pick...