BIGGBY COFFEE Drive-Thru — Restaurant in Canton Township

Cross contamination alert! For the past couple of days my husband's been picking up breakfast from here and today I found a piece of bacon on my Bagel with cream cheese. We DO NOT eat bacon or any sort or meat or chicken due to religious reasons and who would know an innocent bagel with cream cheese would have bacon residue. After inspecting my food I saw bacon grease on my Bagel we both threw away our Bagels. And because I don't eat bacon I threw up and feel sick now, just by the thought of it that I've been eating it the past days and who knows how many times i might have missed it. Do not trust them with your food! Cross contamination is not a joke, and should not be taken lightly! We are never coming back!

Reply to owner, Hi Rich, I appreciate you getting back with my concern, my husband loves your place and he's been upset he couldn't go here anymore. I'm glad you're personally looking into this, and taking into account. I'm sure he'll be happy to hear this, I guess just to be sure we will mention it with our order. I wanted to reply here just so others can see too, it okay to trust if someone is accepting their mistake and apologizing....

@Ryan the owner. I just wanted to let you know that I am so impressed by how much BETTER your biggby is ran compared to the other ones in Westland/wayne. I am a Biggby loyal and daily customer so I spend a great deal of money and it’s so nice to know that when I come to your store that I will be taken care of 100%, I love your employees. They have maybe made a mistake twice out of the 100 times and they are always quick to fix it and apologize. You have the best employees too. We live in Westland and I am very close to Ford rd Biggby, but that store is absolutely disgusting. The employees just leave multiple milks out on counters WITH the lids off!!! And flys buzzing around to top it off. I am not talking about when they are making several drinks. They ALWAYS have milks just sitting out on the counter! The drinks there NEVER taste right either. When I am paying $8+ for my espresso drink I want it to taste good, have milk that’s cold and not been sitting out. Thank you for providing a great...

Overall they make my drink okay usually. I stopped going here years ago when I moved out of the area. Now I have been going back once or twice a week and as long as I don’t go in the morning, I am content. There is a girl in the morning who works the drive thru & she is not a very friendly face to have working directly with the customers. I don’t know if it’s just me, but my cousin said something last time we went that she was rude. Hopefully they work on improving their overall customer service, because it is very unwelcoming. Last visit I had, there was a nice girl who said I had a free drink (13 pts) but I said I had a BOGO coupon so I saved my free drink for next time. Well, next time came & the same (rude) girl that I mentioned above, said I only have 12 points now. So not sure what happened there. She just laughed in my face. But whatever. I will get my free drink then probably...