Starbucks — Restaurant in Cape Coral

Had the worst experience at this Starbucks this morning. Ordered on the mobile app only to find out that they closed the inside to force anyone who ordered online to wait in the drive-thru line. We can all understand this is a difficult time and sometimes for safety reasons they have to close the inside. I called to voice my frustration since the drive-thru line was well over a 15 min wait, on top of already waiting the time that was given to me on the app. I spoke with an Alexis who was extremely rude, would not let me explain my frustration and kept insisting I was raising my voice at her, which was definitely not the case. I worked in the food industry for well over ten years and the way this individual employee handled the situation was rude, unprofessional, entitled, and gives a bad name to what is normally a very well-run store. All I wanted to know is why they could not have just turned off mobile ordered so customers did not have to wait 15-20 mins extra on top of the time they already waited when they placed their mobile order. If the General Manager has time to read this understand this is a huge inconvenience to all customers who order coffee and or breakfast in the morning off the mobile app. We use it as convenience to be able to quickly run in and grab our order. Alexis has no business answers phones or talking to customers. If someone is voicing their frustration in a low tone, that does not mean they are raising their voice. I will be emailing corporate about this altercation and making sure I also speak to the General Manager about this employee. I am still in shock that a Starbucks employee was that rude, disrespectful, and has zero concern for...

I hate to amend this review but service has gone way downhill. I've had to wait in the drive thru between 20 and 25 minutes typically over the last handful of visits, but today takes the cake: 50 minutes before ordering. This was with probably 10 cars ahead of me. Crazy.

Let me start by saying I'm one of the ones that doesn't usually review. But I had to say something about the awesome hype crew there this morning. I pulled up to the window and the very first words out of the barista's (I think his name was Matthew, but I didn't see his name tag closely) mouth were: "Hello, oh my gosh, you're so beautiful!" This was followed up by a wonderful exclamation of additional compliments not just by him, but by another crew member after she came to window at his words. They were both so friendly, enthusiastic, and so genuine in their hyping that I was at a loss for words. I have no doubt that they go out of their way to find something lovely to say about every person who pulls up, and that makes it even better, because what a bright way to start the day. Thank you for making my morning! Your happiness is absolutely contagious, and you never know how your kind words and excited, warm, bubbly attitudes might impact someone who needs it (or even someone who thinks...

The cashier was super nice and gave my son a free cake pop today because he was having a meltdown (2 years old). This drive thru line is routinely long, wrapped around the building, and they turn their mobile ordering off regularly. Going inside is very slow service. I try to avoid because it is so poorly managed. Also, today I witnessed a customer have an issue where she didn’t get her order and left mad, and 2 female baristas were mocking and laughing at her loudly after she left and rehashing the interaction, which I found unprofessional(this was 9:30 AM on 12/31.) they also got my cup size wrong (probably too busy laughing at the angry customer as I got my drink, which was wrong, right after that). I simply left with it wrong rather then wait another 20 minutes and be mocked. It just seems like this particular Starbucks doesn’t have it “down”, they aren’t fast, and don’t use all available technology (like order ahead) available to them. I try to avoid because literally every other Cape Starbucks is 10/10 and this one is...