Domino's Pizza — Restaurant in Capitola

I ordered online and on the website it tells you how long a delivery is supposed to take, which was 39 minutes so I decided to get it delivered instead of picking it up. 2 hours later I still had not received my order. My husband had called and The manager “Sheradan” said she was really busy and her driver should still be on her way. So my husband said he wanted to cancel it and get our money back. She said she was going to let her driver know and she would cancel it. I look to make sure it was canceled and it said it was delivered. I call to make sure it was canceled because we did not receive anything and I had just payed $50 so I wanted my money back. I was put on hold right away and sat on hold for almost 30min. So while I was still sitting on hold I have my husband call and he was helped right away without ring told he would be put on hold just as I was still waiting on hold. I talk to one of the other employees and he told me that the manager did not cancel our order like she originally told us she would and that he was going to handle it for us. This is the worst customer service and experience I have ever had my kids were hungry and I had to go and get something else hours later. I was not told sorry and treated with the worst disrespect at any food place I...

Dominoes? Really? That was my immediate reaction when my daughter suggested it. I imagined I would be skipping dinner. It was a super-happy surprise to see how much this company has matured in the last 25 years I have been avoiding them! They have an extremely user-friendly website and tons of menu choices. You can grab a coupon code for 2 med. Pizzas, bread twists, dessert twists and sauce, and a 2 liter of soda for $19.99! It is more than enough food for 6 people. They also offer a gluten-free pizza that is done fairly well. The bacon-wrapped chicken bites are amazing too. They are super rich, so one or two pieces is more than enough for me. My son really likes the pasta bowl Alfredo. We ordered a rainy-day feast for around 40 bucks.

The delivery was fast and they send courtesy texts, which is great if you have dogs to put up. I am very pleased with the quality, price, selection, payment options, and ease of delivery. Don't forget to tip your driver! ( or pre-tip). If you haven't had Dominoes in awhile, forget the cardboard-crusted, bland, greasy pizza of yesteryear. They are doing pizza right in...

I have tried many times to give this dominos the benefit of the doubt, but it is by far the worst customer service I’ve experienced the last 3 times I’ve ordered. First - delivery order came 90 minutes after expected arrival, pizza was cold and smashed. Second - delivery order never arrived. When I called I was told by the “manager” Julian that my order was delivered to the wrong address. But no phone call, and no offer to make it better. Then he hung up on me. Tonight - placed an order for curbside pickup. Despite the county mask mandate, the person inside was not wearing a mask at all. And the person who brought it to my car wore his mask around his chin. I have pictures and will be reporting to the health department. This is an awful place with...