Jersey Mike's — Restaurant in Carlsbad

Worst experience ever at this brand new place where I live just down the street from it. I went in for the first time actually ever at a Jersey Mike's and I had a coupon. A woman that works there who was in a hurry for wherever reason, I was the only one in there at the moment asked me what I wanted, I showed her the coupon "it's not for this store (she said) but we'll still take it)" I hadn't noticed it was for the one in Encinitas. I asked which sandwich I could get with the coupon she told me anyone of the subs. I chose the "Jersey Mike's Famous Philly with no peppers". I thought I was very clear when I said and she replied "ok". I went to pay and a man, who just like the rest of the staff had no name tag but acted as the manager of the store was at the time quite nice, I told him was my first time at any Jersey Mike's showed him the coupon and he said "that's great, we take it here doesn't matter that it says Encinitas" he even gave it back to me to use for another day. Nice, at first. However, when we got the sandwich, it was full of peppers which we clearly said "no peppers", we returned it and said " I asked for no peppers", this attitude woman looked at another co-worker, that co-worker looked at another co-worker since there were literally 4 young people standing there at the counter and only myself and another customer eating inside. I thought perhaps the end of the world was coming because I told them that basically what I asked for is not what I got. Total attitude and already for me, bad customer service, period. I'm not the one that made the mistake, yet, I have to get looks as if I killed their best friend? Pretty ridiculous. Now, Jersey Mike's famous philly comes only with onions and peppers, that's it, that's all. I asked for NOT PEPPERS, very simple, so I thought. When we get the sandwich the second time around, the peppers were not in it but there were a lot of mushrooms (not even the fresh kind, but from the can for sure) regardless, all bunch of mushroom. At this point I was wondering what was going on and even though I truly hate mushrooms (my girlfriend doesn't mind them, but likes them fresh) we just looked at each other and ate the sandwich anyways.

My girlfriend however was not happy about the whole incident and the lack of customer service received along with the attitude and unfriendliness, mind you this place just opened here, a week ago. She went to speak to supposedly the manager of the store although we don't even know if he were the manager, he told us he was, and told him what had happened. How can someone ask for a certain sandwich and get a different one. The manager instead of apologizing to us about what had happened, asked my girlfriend what kind of sandwich we had asked for, which was ridiculous because he is the one that took our bill and spoke to us right after we ordered it, but she told him that we ordered "the Jersey Mike's famous philly" he loudly asked his employee, the woman that took our order "what kind of sandwich did they order" she replied "Big Kahuna Cheese Steak", are you kidding me? The manager looked at me like saying "that's what you ordered" as if I made the whole thing up, as if I were lying for wherever stupid reason. I said "no way did I order that" and repeated for the fourth time now what I ordered. However I said to the manager what is it with the attitude about it all, but before I could go on the manager tells me, the customer "sorry, I back up my staff 100%", like saying that I the customer didn't matter at all.

I've never gone to any place, especially a small sandwich place where a manager has ever said to a customer, a customer that pays for him and his staff to be able to have a job, if it weren't for us the customer there would be no need to have a Jersey Mike's or anything else for that matter, because none of these people would have a job. They lost two customers and don't care about it at all. I don't care either because if I need to or want to, there are many Jersey Mike's around in every corner that I can take...

This is probably one of my favorite places to eat on a warm day! It's a Great place to sit inside for a little family lunch time and they have AC which is needed in this part of town.

People may think it's pricey but I think it's worth for the quality of the sandwich you get. This sandwich joint is amazing, almost all of the employees are super friendly and they are considerate when you come to the counter with your children and engage them!

I saw them going the extra mile to speak to a lady and her children while they were sitting eating their meals! The employee was amazing with this little 4yr old guy (as annoying as kids can be he kept it cool and spoke with him like a person and enjoyed the conversation!) The employee went even further and after his lunch he must've noticed that they may have had leftovers so he brought a bag and 2cookies from her little ones!!!

The fact that he comes allllll the way from Lakeside and comes into work a smile and truly engages his patrons makes me comfortable coming back and bringing more friends!!! Mercedes the cashier was a crackup too!! Great employees and an...

My costumer service that day was horrible, they keeped on insuring I got the kids meal instead of the mini then when I corrected them they said to upgrade to omg..... my I mention there are 5 PEOPLE WORKING ON MY ODRDER then they didn’t have any Lays! What sandwich shop doesn’t have Lays it’s a requirement the only ones they had where the nasty baked ones, worse Jersey Mike’s go to the one near Mc. Donald’s they actually...