Crumbl — Restaurant in Carmel

I am extremely disappointed by my recent purchase. I stopped in to pick up four cookies as a gift for friends. I placed my order and while waiting for my cookies I noticed they were preparing the cake cookies which is one of the cookies I was purchasing. I also could see that the icing layer they were placing on the cake was melting as it was added to the warm cake. The additional scope of icing that then went on top of that was not ready and in the mixer. As I waited no one shared that it would still be several more minutes till they were ready. The worker choose to end the mixer early and allow for the cookies to have the last dollop of icing added. Unfortunately, the cake it was added to was still warm. The employee said nothing to me about the warmth or melting of the cake topping. I took the box and placed it on the seat of my car not realizing that the frosting was melting. Needless to say the icing melted and got all over my leather seats. I noticed this when I got home and immediately washed it off. The next day I now see I have a large stain from where the box was and icing melted. I’m pissed and no I do t want free cookies. I want the leather on my car...

I absolutely love crumbl cookies. They satisfy my cookie & cake craving all in one. I know some people complain that they aren't done enough but I have never had this issue at this location. I also believe it depends on the type of cookie due to them not being the traditional type of cookie most ppl think of. Even when the new flavors of the week aren't necessarily what I want, you can't go wrong with the chocolate...

As long as you mentally prepare for the cost of these delicacies, five stars ! My only complaint is the "gift wrapping." It was only $1, but it isn't worth it. It's a cheap sticker (not even a fun color) and an underwhelming "bow." The free label would have done the trick. The store was clean, service was fast, and the process was easy. They'll stay on my list of places for special occasions...sans the...