Simple Taste Gluten Free Bakery and Caf — Restaurant in Carmel

Really bad cake and horrible experience that ended with the police being called and the owner smacking my hand. Yes really and not in a playful way! Could write a book on all the issues. This won't be short but here is what happened.

I purchased a birthday cake from her for my daughter and it didn't make the ride home. It cracked and fell apart completely as shown in the pictures. The next day was a holiday weekend and she told me she would not be working. So I figured I would talk to her when I returned a tote she loaned me.

When I went in I explained the situation and showed her the pictures. She had several customers in her shop when she asked me if we had tried to eat it. I had thought she was a nice person and hadn't gone in there to insult her so I didn't even mention that we had thought about trying to salvage it so cut a slice and it tasted horrible. There was so much powdered sugar that the favor was bitter. Not only that it was a carrot cake and there were no visible carrots, raisins, or nuts.

She asked me to wait until the customers left, I said sure and sat down off to the side. Once every one was gone she immediately started yelling about how I should have called her sooner. She said because of this she would only refund half. I had approached her nicely and wasn't angry at all so I asked her why she was yelling and she said she was frustrated with me not calling her that night even though it was a holiday and my daughter's party was the next morning. She said that she would have made another cake at 7:30 pm that night and driven it an hour to our house.

I wasn't really opposed to taking half but I didn't like the way she was trying to bully and scare me so I told her I would have to leave a review.

She instantly said that she would offer me nothing in that case, she just kept screaming and waving her arms, getting more and more out of control. I was feeling uncomfortable and said maybe I should call the police. She was more upset about that and I explained I only said it in hopes that she would calm down. She however insisted on calling the police and I left the shop to wait.

It seemed like a long time and the police didn't come so I walked up to see if I should keep waiting. She told me she would still give me half if I would sign a paper that she had written out a statement on.

She was out of control again and said that was absolutely the only way I could get even a partial refund. I wanted to go home but wasn't sure if this was kosher with the police on the way. At this point because of her volitile behavior I was filming her. I thought she had some deep issues and wanted the protection. Wanting it to be over and knowing that her behavior was off I told her I would sign whatever she wanted. She kept yelling about lawyers and asking about my phone. We stepped inside and I waited for the paper. She came up to the counter and said "you keep doing this. Who are you talking to? What are you doing?" At this point she smacked my hand and my phone fell. For the first time I yelled back. I said "hey" and told her I was filmimg her and why. She shreiked "You are not filming me, you are not" I picked up my phone and went back outside.

The police did come eventually. They told me she is just sensitive and I was technically not allowed to film on private property. They said that since I was not seriously injured there was nothing to do. They said that she told them she would offer half if I would sign her statement. The police seemed to think I should go with them back into the shop and accept a partial refund. She was going to get the paper again when she raised her voice to the police and waived her arms around saying "I want to know what she's doing with that video first. I want to know". I said I wasn't sure. The police officers asked her to calm down and then asked me if I would be keeping or deleting it. I said that I planned to keep it. She then said that she would not refund any portion of the purchase and finally...

Everyone, you have to check this place out!! This gal has had life threatening allergies and takes her business seriously👍🏻 She is kind, knowledgeable, and is so creative in what she offers! Do you need gluten free? Vegan? Nut free? Sugar free? Whatever your need she will accommodate...no kidding!! She automatically makes everything gluten, corn, yeast, and dairy free due to her allergies but also makes a TON of other options, including what I mentioned above. My daughter is allergic to egg and is lactose intolerant, and we went here on a whim per our google maps search for “vegan”. SO GLAD we did! She offered an absolutely delicious iced blueberry lemon muffin and let my daughter sample a yummy chocolate dessert as well. Such a kind person. You can absolutely know you’re safe in what you order or purchase from her. She gets it because of living w her own allergies. She has a FULL MENU...400 items!! And she will come to your house w samples of whatever you and your guests may enjoy (think Avon, Pampered Chef, etc) and place orders to bring back to your house! She also is doing a budget plan meal plan if someone is looking for meals to be shipped. This is all in addition to her restaurant😳She does so much and yet will sit and chat w you and spend time. This business is the perfect blend of professionalism, quality, and genuine kindness....

If I could literally give 0 stars I would. Not only did my daughters birthday cake for her first birthday look terrible. This woman quoted us a price then said due to intricate detail called us for more money. Which was fine because it was an intricate cake that we were told she could make. On the day of pick up she demanded that my cousin be there at 830 to pick up she was there at 820 no one was there, then they came in and decided to just decorate our cake. By the time she was finished with this product it was an hour later, and was extremely rude when asked when the cake would be done. After we received the cake she acted as though she didn’t charge us 43 dollars for a single smash cake that is nothing like what we asked for!!!!! I’m astonished at the audacity of this woman. She has no business making cakes if this how she runs her business.

Absolute garbage you’re better off literally pulling a “nailed it” situation and making...