Sub Zero Nitrogen Ice Cream — Restaurant in Carmel

Horrible experience! The girls behind the counter cared very little about their jobs. Very unprofessional. I was with a friend, we both ordered, my friends ice cream came out decent (waffle bowl ended up being stale) the bleach blonde haired girl who attempted to make mine spent no time folding the liquid into the ice cream. The ice cream never formed. She used a large spoon to scoop a soup like consistency sloppy mess into my bowl and actually slid it down the counter as if it had been properly made. I told the cashier, that the ice cream had not been made properly. Which was extremely obvious as there was no formed ice cream in the bowl! The cashier was dancing to the music, talking to other people. She did not offer to have my order remade or offer to give my money back. I should have gotten my money back, as the first trash can I saw I threw the entire bowl away. I am about the same age as the young girls that were working and I can honestly say I now know why people dislike millennials. Their disrespect and utter lack or care was absurd and embarrassing. Note to owner: hire people who care and who can do this very simple job properly. Your business is in a prime area, do not let it be ruined by young people who do not care when there are so many great young people who would do your...

Last night was my second and final visit to this location of Sub Zero! We ordered two vegan base ice cream creations and it was very clear the teenager mixing was clueless about which milk was vegan, syrup types and amounts! We ended up with two flavorless icy liquids. The two teens at the register were super unhelpful in figuring out what could’ve gone wrong and stuck by their policy of no remaking a creation, even though it was CLEARLY not mixed or frozen properly. Our first visit was a very different experience. The vegan base ice cream was creamy and flavorful true to the creation we both made! The inconsistency in who mixes and freezes your creation makes all the differences. The first two pictures are what we got last night, the third picture is what I got on our first visit. Huge difference! I threw mine in the trash it was not worth the calories. I know it’s hard to find good help these days but the teens working at 8:30 pm on 8/3/21 were terrible! They need to be re-trained and get some lessons in customer service. It was obvious it was close to closing time and they would rather have been anywhere but at Sub Zero. My advice is go to the Rita’s...

First time in Indianapolis, wanted to try some vegan ice cream. Thought this place seemed cool. I picked wrong!! It was ALL kids inside. All of the staff, all of the customers - kids. It was like being in a high school cafeteria. The teenaged customers got loud/rowdy, and were not asked to quiet down. The staff did not understand the vegan bases and toppings and also did not care. They stated the almond milk and soy bases were the same thing, but I"d read online AND on the menu right in front of them that the almond and soy bases were clearly two different things. Our ice cream was good, but very expensive, and we did not get the bases we ordered. I would never recommend this business and I would also never return to this location staffed by careless...