Burger King — Restaurant in Carrollton

If I could leave zero stars, I would. My recent visit was an absolute nightmare. They were out of key ingredients like small burgers, tomatoes, onions, and onion rings, which meant they couldn’t make most of their menu items, including basic options like Rodeo Burgers. I tried to find a workaround, asking if they could substitute or customize with what they had, but the cashier was completely unhelpful and refused to make any accommodations, even for something as simple as adding BBQ sauce. Their slogan might be “Have it Your Way,” but clearly, they don’t follow that at this location.

When I asked for further assistance, the cashier walked off to consult the manager, and instead of addressing our concerns, they laughed loudly in the back office. It was an appalling display of unprofessionalism and a total disregard for customer service. Despite my willingness to spend over $50, we were met with nothing but resistance and indifference.

On top of that, they were out of chicken nuggets and other basics, making it impossible for us to find anything suitable for our family. We walked out without ordering, thanks to the dismissive and careless attitude of the staff. I will be returning to get the names of the employees involved and will update this review accordingly. Until then, avoid this location if you want decent service or any respect for your...

I've been in person and it's not too terrible. But any time I order delivery, the food is wrong or missing. Tonight in particular I ordered fiery chicken fries. Didn't get them. Got a refund from gracious Grubhub and stupidly reordered. The driver lets me know they have "discontinued all chicken fries", which is a wholehearted lie. So not only was my first order wrong, they deliberately left off any substitute and didn't alert my first driver so I could choose something else. The second order they tell my driver and he's so kind and trying to help me out, but they refuse to give me regular chicken nuggets because they can't update the order. First off, BS. I work for a food delivery company corporate and it's literally a click of a button to adjust an order. Even if they didn't know this, after TWICE of me ordering in the same night, they could have just been kind and gave me some nuggets, I had already paid.

If you don't have an item, let your customers know so they can get a refund and don't just leave it off because that's the...

overall I have had a really good experience since the opening of the new Burger King but today when I placed an order the lady at the window was trying trying to charge me ridiculous amounts for some sauce literally just one Buffalo sauce. I have been multiple times to the new Burger King location and i’ve never been charged for sauce. I would’ve understood if I was asking for extra sauce but I literally just asked for one buffalo sauce. I mean aren’t you supposed to get some type of sauce with your meal that contains fries? I then proceeded to ask her when since when do they charge for sauces and she told me they always have… which I’m sorry but no they don’t. she’s an older lady was wearing a black Burger King uniform looked like a manager. she was very very rude about it aswell. again I only asked for one sauce thinking it’s normal to come with my meal but she was trying to charge me for one buffalo sauce. and this was not an extra sauce I was asking for. so can somebody explain to me...