Cane Rosso — Restaurant in Carrollton

I never write a review but tonight I had the worst customer service experience of my life, thanks to my server Victor and the Assistant Manager Matt. I went for dinner with a friend and my mother and when we went to order a drink and appetizers - I was carded. I provided a temporary paper license provided by the state. Our server Victor told me he would have to ask his manager if that was acceptable - I worked in the service industry for nearly 10 years and it is absolutely acceptable however the assistant manager Matt denied me. After questioning his reasoning Matt the assistant manager waffled back and forth between blaming TABC and Corporate while saying the paper license can't be validated and they have ways to check a real ID if they think its fake (which is the barcode on your ID, which my paper license has) he told me he could serve me but he was choosing not to - fine. Again, I'm with my mother and I myself am 33 years old so we asked if my parent could order my drink for me (which is ridiculous to ask but is legal in the state of Texas). Again he denied me service. While I was not happy at this point my party decided we would leave to eat at another restaurant but I asked for the information for corporate before leaving as well as their names. Rather than just giving me his name and leaving the situation with the manager, Victor told me to "grow up, and act like an adult" certainly not the best way to handle a disgruntled customer and an opportunity to reteach some basic customer service skills. Finally, after waiting for the assistant manager to bring me back any kind of contact information for corporate I was told he didn't have any cards, the phone number to the manager, any contact information for corporate but after not accepting this he finally gave me the email to his general manager.

I have been coming to the Carrolton and Deep Ellum locations multiple times a month for years, love the food, but I will not be back. I understand the issues with alcohol - although as a bartender of nearly a decade in Texas I can say for a fact they are going far beyond what is required of them; From a customer service professional I cannot understand the assistant manager's avoidant behavior and the server Victor's demeaning and combative behavior when asked for his name would be cause for termination for...

I’m back in Dallas this week for work, and my daughter invited me to dinner last night. Ohmygosh—Cane Rosso Carrollton! My foodie daughter never disappoints with a restaurant recommendation!

My car was registering 110 degrees, and I got there a little early, so I hit the bar for some water and a starter. I ordered their fried artichokes, and oh, how happy I was that I did! Fried to perfection and the sauce was absolutely delicious. I saved some for Sharon and Marty. Oh, shout out to Leslie, my bartender, for the recommendation!

We ordered their Crispy Brussels with ricotta, sweety drop peppers, bacon, Marcona almonds, and a balsamic reduction. Yum yum. We also added their Burrata & Peppers, which included arugula, sea salt, marinated peppers, hot pepper jelly, and focaccia toast. Another excellent choice. Sharon recommended the Long drink, so I got one of those—very refreshing!

We ordered a couple of pies for dinner. On Hanna and Leslie’s recommendation, we chose the Straight Fire pizza topped with Calabrian chili béchamel, hot soppressata, fresh jalapeños, mushrooms, and house-made mozzarella. Definitely did not disappoint! We also ordered the Truff Daddy pizza topped with truffle mascarpone, roasted mushrooms, prosciutto, truffle oil, house-made mozzarella, basil, and parmesan. The balance of flavors what perfect—another hit!

The service, atmosphere, and food at this place are over the top! Another BIG thank you to Hanna and Leslie for making an excellent experience for us.

Afterwards we hit up the nearby 3 Nations Brewing. I tasted a few of their beers—loved...

One of my boyfriend's Customers gave him a couple compliment pizza cards for Cane Russo so we decided to take 2 of our sons out last night. This was all of our first time trying Cane Russo and unfortunately

I cannot discredit the staff - they were nice but they were too young to handle their jobs. The hostess wasn't very welcoming, she didn't even want to talk to us when we entered but we got her to laugh before left. Our waitress was so new, she didn't even know if they offered Long Island Ice Teas which is understandable so she asked the Hostess and she didn't know either so I walked to the bar myself and asked. Most of the wait staff look like they were just out of High School.

It took 15 minutes to get our first round of drinks, and then when we ordered our second round, our waitress forgot about them. The drink price was overpriced based on what we got but the price of everything is going up these days everywhere. Our pizza was about $20-$22 a piece considering we got toppings but the size of it could have been a little bigger than 14" for the price.

I've been to a few different wood burning pizza establishments and so far this one is the worst. 2 out of 3 of our pizzas had a burnt taste (the bottom were black) but they were beautiful for me to take a pizza and the dough was very soft.

I am not gonna give up completely on Cane Russo - just gonna take my family to Frisco to see if our experience...