Heart N Soul Turkey Leg House — Restaurant in Carrollton

Be prepared to order at least a day earlier if you want to eat here, despite their own site allowing you to place orders for same day pickup. The food was okay, but nothing too special to warrant what you have to go through to get it. For the price, I expected it to taste better, but I guess you’re really paying for the portion size. The biggest hassle for first time customers is lack of clearly stated ordering method, no physical location to place orders, the building that they are in does not display the company name at all with difficult parking, etc. Even after placing an order the day before and having received a text advising that they weren’t going to fulfill it same day, they offered a refund or for me to pick up the order the next day. Wanting you try the food, I agreed to pick up on the next day. They provided me with “prompt” time it was be ready by, but I received another text message less than 25 minutes before my pickup time that the order was delayed. It was going to be delayed by another hour due to a large order they had to work on before getting mine out. But if you’re take orders the day before, why was I promised a time that was not possible? Then after you get there, you can’t find place because lack of a name on the outside that matches where the purchase was made. I finally had to just call the number that had been texting back and forward for more info. The person on the other end stated that they would be out with my food after they “warmed it up” again. A little more that 10 minutes later, I finally had my food with no apology for the rescheduling, last of procedural knowledge, and the overall lateness with everything involved. If you want my opinion, no food is worth the trouble this (first and last time) customer was...

Placed an online order . There is no Heart N soul restaurant. It is inside of some building called Cooks something. I rang the doorbell several times and nobody answered, finally I got a text saying my order was cancelled. I will never come here again. Terrible way to...

I ordered the Cajun Turkey Leg and Steak Macaroni And Cheese!! Believe Me When I Tell You It Was Absolutely AMAZING!! I Will Most Certainly Be Back To Support...