Jerry's Country Kitchen — Restaurant in Carrollton

My husband and I were dining at Jerry’s this morning when a disagreement occurred between a customer and the staff. I want to preface that I believe the customer to have been in the wrong when this disagreement began. She was upset that she had been waiting so long for pancakes, and she wanted to leave without her food. There were some members of staff who at first tried to dissuade her (“but what will we do with your food?”), reinforced their policy about pancakes (“pancakes take a while to cook and we have a notice in our menu”), or make a suggestion (“next time, give us a call ahead of time if you’re in a hurry”). All of which I felt were valid responses to the situation. Clearly, this woman was frustrated about waiting so long but not excessively so.

What really disappointed me was how one member of staff chose to handle the situation. He told her to leave immediately (which is originally what she was trying to do) and never come back then proceeded to hold the door open as he pointedly looked at a coworker and said, “Call the police.”

I was stunned. The customer was a black woman, and the situation was a misunderstanding and disagreement between her and the restaurant staff. Nothing worth calling the police over. Like I said before, it was obvious she was frustrated from having to wait 30-40 minutes for her pancakes, but she wasn’t yelling or harassing staff. She wasn’t committing any crimes. The escalation of this staff member felt very racially charged.

When my husband and I were paying before leaving, the same staff member was at the register. He brought up the situation in conversation, so we took a moment to express our disappointment and disapproval of the threat to call the police. In truth, my husband did call him an idiot. However, my husband dedicated 13 years of his career in law enforcement. Not only is it a waste of everyone’s time to call the police to babysit the fact you have no customer service skills, it’s absolutely racist to use the police as a threat to any person of color to get them to do what you want.

I don’t believe our specific police department would have put anyone in danger, but that’s not the point of this complaint. This man was white and this woman was black. The threat of police was used for what?

The man told us that he just wanted to get the woman to leave. That’s not how you do it. This woman wasn’t causing any issue other than being a bit aggravating because she was unhappy. That’s any kind of customer service work! People are not always going to be happy with their experience. That’s where customer service skills come into play. This woman did not deserve the way this man treated her.

The situation was eventually smoothed over by one of the other members of staff who also happened to be a black woman, and the customer left with her food.

I could tell our expression of disapproval went through one ear and out the other. My husband and I left, and we won’t be coming back.

The food was fine. Human decency was...

Visited this establishment on Saturday morning 2/15/2025. Walked in the door at 11:17am and was seated at 11:25 and was done placing order at 11:29am. Granted I was told the grill stops at 11:45, because they close at Noon. So, I had visited here before with some coworkers that bragged about how great the food was, and I’d have to give it a 10/10 when I ate here a couple of months ago. So back to today, I bragged to my wife about how great the service was and the food , so away we go to Jerry’s. After placing our order, we watched several other tables being seated after us and proceeded to watch those tables receive their food before us. I asked my waitress how much longer and was told it’ll be right out. Then watched her walk right past us with another table that had been seated after us also, with what looked like exactly what we had ordered. I don’t like to think that it was because of the color of my skin, but outside of one other table with black people, we were the only black folks in the restaurant. So, I asked again, at 12:05pm after the grill was supposedly turned off and they had closed, and was told it shouldn’t be much longer. So, we decided to take our Black Dollars somewhere else. I’m not gonna label anyone anything thing, but all I know is my experience today was Awful and I would caution against eating here if you’re not of a certain color. I cant speak on anyone else experience, only mine. And this was my Truth. Like I said, my first experience was great, but they were with some Caucasian friends. Not trying to be negative, but all I know is we were there in time to get our order before all the other people who sat...

My son had a morning football camp at the university. While waiting for him, I looked up places we could go for a late breakfast before heading home and this one popped up as a diner. Got there and found a booth no problem; there were several people but not packed at 10:45am. Server brought drinks, took orders, came back to refill drinks. Then we noticed others around us were still waiting for the food, and we were also waiting a while - 25 minutes plus. This is breakfast; fry eggs, make waffles, toast bread, etc; it all can be done simultaneously. That is not the issue though. It was the answer when I asked politely (nobody else seemed to care) what the delay was. Response was that "other people have not received their food yet" and they arrived earlier. I know that! Tell me what the delay is, instead of that answer. Or just tell us nicely, they are backed up in the kitchen or something, it will be a few, but no such courtesy. Then I ask if we can just cancel and leave, and that is when she went back to check on it and came back with part of the food, and then food started coming out slowly. It was not good and I'm not saying so because of the circumstances; but maybe the bad taste. Here I was bring my son for a diner experience and we have to deal with the incompetence. 3 stars for service, because they came around to refill stuff and were nice; just the response was crap, plus the lack of keeping us informed. Waffle...