Shane's Rib Shack- Carrollton — Restaurant in Carrollton

Their manager Liz Coker and their employee are having rude attitudes with customers who place curb-side to go orders and don’t happen to park directly in front of their Shane’s restaurant. On 6/29/24 at 7:30pm I had to come in and get the food way after it was ready because they never attempted to even try and bring it out. Food was cold and the blonde gave an attitude stating we weren’t parked were she could see us out the window. Was handed an empty cup and told to make my own drink on a curb side to go order. I didn’t even mind having to come in and get it, but the attitude I couldn’t put up with! Hey Ben and Melanie Edison - here’s a few suggestions for you - how about putting up signs in front of two parking places and designate them for curb-side pick up orders. Direct customers to park there and in front of the restaurant for curbside orders “during” the online ordering process (no instructions are currently given). Also get rid of managers and workers who have disrespectful immature rude attitudes with customers. Your customers are the lifeblood of your business and they deserve the utmost respect especially with todays inflated prices. Now go ahead and make your canned response to email you so you can try and make it better. Don’t have time for that bruh. 😎 Make it better by following the suggestions above and firing your rude manager Liz Coker and...

Yall. This poor lady at the front was working double time practically with how she way having to take all incoming orders, dropping off delivery / pick up orders, give out platters to those who are eating dine in, and communicating to the back kitchen. I don’t know if the hiring process/benefits/pay rate is the issue but they are in severe understaffing and I feel bad.

I absolutely always enjoy the food from here and I of course tipped generously, I just really hope the higher up management can help them out. Not nessisarily for the sake of the customer (as this was a really good experience given the circumstances) but the staff seems way overstressed. This was at 5:30 on July 25 2024, and was in the middle of an early dinner rush. No employee deserves to be put through the stress and frustration that these hard workers did today.

To the team: You guys are doing amazing. Don’t forget your worth, and I hope things get better soon. You did an amazing job today. I hope this sheds light on the issue to...

PLEASE READ! OUTSTANDING!!!

Over the weekend, I had a poor experience with an individual working for this business. HOWEVER, when the owner (Ben) learned of the situation, he immediately called, apologized, and offered to make things right. Ben then asked me to give him an order that he would personally make it immediately and deliver himself. I told him that it was not necessary, but he instructed. I am truly impressed and overwhelmed with his gesture.

Everyone has a bad day from time to time, so I do not harbor any hard feelings toward the individual with which I had the conflict. While I do not think I acted in any way to cause the conflict, I am always willing to accept that people can be misunderstood and I could somehow have contributed to the issue.

In any case the response from the owner was above and beyond anything I could have expected. I strongly encourage everyone in and around Carrollton to give this establishment your business. The commitment of the owner easily...