Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Carrollton

Zaxby's is a fast food joint that not many others enjoy eating at. Founded by the '90s, it's origin was based in Statesboro, Georgia. It later expanded their locations in the late 90's to the 2000s and at that time was its peak. This one opened up not too long ago in the 2000s, located off Bankhead Highway. Stepping into this location, the atmosphere was quiet and wasn't really busy. However they did get started with my order right away immediately after I arrived. It wasn't difficult to order at the front counter.

I got the #5; Kickin' Combo. The sandwich (or rather the Texas Toast Sandwich) included three chicken strips drenched with their signature sauce and with ranch if I can recall. I also got a side with fries and got a soft drink. The fries were delicious and well seasoned. While using the machine for soft drinks the order came in just a minute, it was hot, ready to eat. The employees were really amazing too. Can't complain about their convenience and their impressive service.

The soft drink wasn't watered down. It tasted exactly like a soda machine. Nothing really amazing about getting a soft drink but it still was great. After finishing my meal I decided to save some space for a milkshake that came back from the 2000s. I got the birthday milkshake. It was very delicious and tasted exactly like a milkshake. It had great flavor too. The bathrooms were old school and clean! Teriyaki sauce is great too. Yes you heard me they have teriyaki sauce in all locations. Their signature sauce was...

While in between baseball games, we placed a mobile order so we could grab food and get back to the park on time, thinking that would be a quick option. Mobile order was placed in the parking lot at 12:39PM (with a pickup time on the receipt of 12:53PM) and went in. We got to the restaurant and there was a big line of people waiting to order. We thought in that moment we made a wise decision to order ahead. By 1:06PM we noticed all those in the line had ordered and received their food. Since we still had not received our order, I went up and asked about it. I let her know we had already been waiting over 20 mins and the entire line had already been helped. She said they have to help everyone in line before mobile orders so they were just starting our order at that time. We finally received our food around 1:20PM. We ran to the car to get back to the ballfield. I checked our order in the car and it was short an entire meal and an order of fries. My husband ended up having to run our son back to the ballpark (without eating) and leave me there to get the order corrected. By the time things were said and done, and we are finally on the way back to the park, it's now 1:31PM. We spent almost an hour just trying to get our food. All this was without a single apology...

Proving once again that you CAN mess up a good thing, Zaxby's has done just that. When my girlfriend and I visited about a year or two ago, we were big fans. The service was great, the restaurant was very clean and the chicken was wonderful, but the thing that impressed us most was the different items in the menu like fried dill pickles and fried mushrooms Such a pleasant detour from the old staple, fried potatoes. And Zacbys did them very well. The pickles were done to perfection and the mushrooms were whole caps of decent size, the batter was done but not burnt and the sauce was great. When we visited a couple of weeks ago, the pickles had been discontinued and the mushrooms were thin pieces and stems with the batter falling off them as though they were from a frozen bag that has been let to thaw before they were cooked. Soggy, no flavor and not many of them, plus a slight taste difference in the sauce? Well the only thing that could have saved this meal would be if the chicken was to die for. Err.. Well....you see how many stars I gave them, right? Two thumbs down from us, guys. Bring back your old items and quality of you want our business We could have a screwed up a meal this...