El Pollo Loco — Restaurant in Carson

The food was good and the employees were pleasant. HOWEVER, I had an uncomfortable experience! The female manager(heavy set) was belittling a young employee over a rumor she heard. She stated that she heard he was going to quit and she needed to know when this was going to happen. It immediately made me feel uncomfortable and the once bustling kitchen became quiet and you could feel that the other employees were uncomfortable too. He told her he was thinking of it. She snapped at him telling him he needed to give her 2 weeks notice. He was visibly stunned by her confrontation and told her he wasn’t sure but that he would do his best to let her know. Being in an at will state this gentleman doesn’t have to give a 2 weeks notice and this was a direct breach of his privacy because now the whole restaurant knows this locations may possibly have a job opening. The manner in which she put him on the spot and was forcing an answer out of him was bullying and harassment. I was not able to eat my food in peace without thinking of what happen and how this manager blatantly aired this employees laundry and how it really stunted the work flow because every employee had eyes on them. If she was truly a good manager she should have taken him to her office and spoke with him there and even then it’s none of her business if he quits or not. It was clear she was inquiring to put pressure on the young man. I didn’t appreciate her approach to her employee and instead of enjoying my lunch I thought of way to bring it up to her attention that she needs to go back to sensitivity training. She was rude about it in no way was it a calm conversation of wishing him well and to please give her a 2 weeks notice if he can. She was demanding and exercising authority over him. I know Pollo Loco can do better in choosing...

I ordered to take out. The older guy cooking needs to be reminded who he is cooking for. I was slow to oder as I couldn't read the menu, visual impairment, the cook was also taking the orders, he was pushing for me to order, there was no one behind me, he walked away and started cooking another order, he must taken before me. Instead of assisting in placing the order he was loudly challenging me read faster even though I told him I could see the combination plates were further away on the menu. He finally returns,q took my order and prepared the 3 smallest thighs he could cut. Goes to proof that complaints to the cook can be hazardous to your health and if the cook gets angry you better get out of his kitchen and go some place else. The food as always good, I'd one of the healthiest in fast food. 3 pieces where always that small I...

Am at the Pollo Loco at 2:30pm and they're out of chicken so they want people to wait 30 min. People are angry just as last week I came and same thing. Cashier is very nice but says owner doesn't care how badly folks insult her they only cook about 50 chickens max. So, I went to KFC further down Carson and the manager there said she used to work at that Pollo Loco and not just that store but all stores owned by that boss are operated the same and she couldn't handle it anymore. And when they do have chicken the service is slow with 1 cook, 1 person putting salads together, a friendly African man putting orders together who between clients refills salsa bar, cleans soda dispenser, picks up tables, takes out trash and sweeps so basically can't upkeep store cleanliness by himself, and a cashier so lines and service is...