Moe's Southwest Grill — Restaurant in Cartersville

Normally my service here is excellent! However… On October 27, 2020 at roughly 12:45 PM I came in to order my usual and a co-worker’s order as well and the gentleman starting our orders was very rude and rushed. He was rude with a customer just before me as well. But when I got to where I was about to pay after being rushed through my order, I was speaking to the lady who was cashing me out and explaining to her I need to speak to a supervisor about him and his attitude and she told me that the lady working with him at the other end of the bar was his general manager and I did not feel like she would be somebody out could talk to you about him because she was just as rushed and rude. And they were not packed or very busy as far as customers in person. And when I was asking if there was anybody over her I could speak to just to have a friendly conversation to address that they should not make their customers feel rushed while ordering. She was explaining to me that there was nobody else I could speak to and while we were having this discussion she did not hear a lady asking for a fork. At that time, instead of just handing the lady a fork and asking us if everything was ok with us, the general manager scolded her in front of me and other customers saying that we were just chitchatting. I was very taken back at her accusation and I explain to her that we were not having a simple chitchat that I was trying to get a hold of a supervisor to speak to about one of her other employees at which time she did not even try to speak with me on that matter she herself had a attitude. I normally come into this establishment once a week because the customer service here has always been top notch. However I will be taking my business elsewhere because of this general manager and her attitude. I will not put names out there because that’s going a little far in my mind but if you’re reading this you know who you are and I hope you understand the influence that you have over customers and their ideal of your customer service. I will not be coming back to this establishment because of her. The cashier did a wonderful job and I had excellent customer...

I have been a fan of Moe's for a long time and it seems like this place keeps going down hill. Went today on Sunday afternoon at 4:00 pm (not a busy time). There was one couple waiting in line when i walked in the door. After being acknowledged with standard Moe’s welcome I waited 10-15 mins for someone to take the couple’s order in front of me. 5 mins later they took my order and had to heat the stack tortillas which took another few mins because they didn’t have on hand. At this point the guy behind me left. I was nice as it seemed like they were having a bad day, but then when I got up to pay and asked for a drink, what i believe was the manager told me all they had left were little kids cups. I said “you’re not going to charge me for that are you?” and he replied “well it is a kids cup, I’m not going to charge you for the full size drink....” Thanks a lot! I then went into the ladies room and there was a hole in the floor the size of a tennis ball full of what smelled like poop (assuming a drain). If i had heels on the heel could have fallen in the hole and broken my ankle. When i pointed this out to the kid cup “manager” he said that “that was something that he can’t control” .....??? Seriously? Also, the stupid AC ventilation system runs directly over the waiting line area and constantly drips condensation on customers in line and on tables where people are eating - my shirt got wet. Will not be returning here soon especially with Willy’s right...

If I could give less than one star, I would. I placed a catering order for my wedding (11/26) back in July. I called the day before to confirm and check on final details, like how much space they would need. The day of my wedding, the time for them to arrive came and went. My mom called only to be told that they had no record of the order and there was nothing they could do. We dealt with the issue for so long that the ceremony started late. In the confusion and anxiety, I left my bouquet in the hall and didn't have it during the ceremony. My sister in law ended up missing the entire ceremony and half of the reception driving to another restaurant and begging them to produce a catering order for 70 at the last possible minute. It cost us double the catering budget, and our vegetarian guests ended up only able to eat chips and salsa rather than the tofu I had originally ordered. The next morning I woke to an email from Moe's, thanking us for our order and for trusting them with our catering. I called and asked the girl who answered to look up my order- she found it immediately. So I don't know what happened, but they obviously had our order all along. The regional catering manager said all she can do is refund the order they didn't fulfill, which is definitely not enough for all the trouble their incompetence caused us on what should have been a beautiful day.

TL;DR- if you want food actually delivered for your catered events, do...