Taco Bell — Restaurant in Cartersville

This trip to taco bell # 039623 was one of the worst experiences I have ever had dealing with fast food. After spending $42.73 in the drive thru. I did not receive all of my family's food. When I circled back to the drive thru to tell them I was accused of stealing the missing food. Then I had to " prove" that I did not receive the food. Even though the time from initially receiving the food and me notifying them something was wrong was 4 minutes. I was missing a chulupa supreme meal with beef and a chulupa meal with chicken. After dealing with an employee that said she was the manager who acted very nasty and rude. She just kept insisting that I had stolen the food and was hiding it or something. After a lot of back and forth I received a partial order. A fast food restaurant that will not correct their mistakes is a place that does not deserve your hard earned money. A restaurant with horrible customer service in these hard times does not deserve your business. I truly hope this restaurant can fix their problems and get back to providing good service. My kids love taco bell and this location is the closest to our home. But with this experience I will not be back to...

This taco bell sucks! Every time I come here my food is wrong, and I always place a mobile order so there is no excuse as to why they couldn't take a moment to pay just a little bit of attention. I just spent almost half an hour waiting in the drive thru for a burrito, crunchwrap, chips and cinnamon twists. First they forgot my cinna twists. The crunch wrap they gave me literally had no crunch, it was just a nasty soggy mess with hardly any meat or cheese and same with the 5 layer, it was so thin and there were hardly any toppings at all. My sweet tea is very pale. Last time I came here I ordered a 5 layer burrito with no beans and of course there were beans on it. Tonight when I had to drive all the way back after seeing my wrong nasty food the manager told me they were out of tortillas so they gave me a soggy crunchwrap with nothing in it?? If you know you're out of tortillas why are you knowingly giving me a crunchwrap with no tortilla?? You knew it was wrong and you still served it with no communication as long as I've been waiting in line? How incredibly frustrating. I will not be back to...

I’ve come here 3 times on 3 different weeks at different times between 11am -1pm depending on the day of my 30 minute lunch break. I always order the same thing, 3 tacos regular. Only 1 time they got my order Correct. Usually the drive thru is always empty. It’s always an elderly white lady taking orders/ cashier everytime & she does repeat the order back But when I get the bag of food it’s not my order it’s supreme tacos with old lettuce, mushy old tomato, No cheese, and more sour cream than meat. Inedible tacos. I find it kind of annoying and equally ignorant to play this Russian roulette food game so If I do return I’m not pulling off until I open every single food item and ensure it’s accurate. My job reimburses for meals while on business travel so luckily I’m not wasting “money” but it is a waste of food bc I don’t want that, all they have to do is give me my correct order, not add extra toppings I Don’t Want. Maybe the job is harder than it looks but they make it more complicated than necessary. I feel 1 star is too high of a...