Cinnabon — Restaurant in Cascade Charter Township

I wasn’t going to rate them until the experience I just had with an email from one of the managers, who basically accused me of lying and also accused me of trying to use a coupon that I wasn’t able to use because it was from a different location when the coupon said nothing about a different location on it at all? It was a QR code, It was on the app and it scanned for them just fine?? Also, tried to give me an attitude all because i asked for a fresh box of a 6 pack vs the ones they had just sitting there, I used to see my mom asked for that all the time back then I didn’t think it was that big of an issue to ask for a fresh pack because I didn’t feel comfortable with knowing how long they were sitting there for. Then decides to tell me that you can always heat them up at home as if I don’t know that? Didn’t sign the name for the email either and was bold enough to be condescending. All I did was respond to the email about my experience and I didn’t say anything rude or disrespectful. I just felt disrespected over the first experience I had with this new location and now I’m definitely not coming back to a single Cinnabon especially this one, it’s not like they care anyway 🤷‍♀️

Update(9/21) So I wrote that review a month ago and as you can tell by their response, they’re not taking the situation seriously at all, whatsoever. I am not a person to tarnish a ‘small business’. if you can tell based upon my profile on Google, I actually review things respectfully and give them reason as to why I didn’t like their product. Thats what a review is for?? It’s crazy to me that you’re trying to make it seem like I’m just causing issues when it was you that made it seem like I was just using a random coupon to get something free. I screenshot your response just in case you deleted it so everyone can see that you’re not a professional General manager and you dont care about customers opinions, you just think people are trying to rip you off. If a consumer is not getting their goods and services or treated with respect when they have done nothing wrong then of course they’re going to complain. Also, I never said that I can complained constantly, I said I complain at a different location in an entirely different state which is why i had to coupon on my account jn the first place. Also, i told the company to delete my account because i didnt want their business if someone like you works for them. I also have proof of that email too, so how in the world would i receive another free item??? So get your facts straight before you sit here and attack me on Google reviews 😂

Go to other locations compared to this one because it obviously shows that this owner is not respectful towards customers and will put the blame on you if they dont honor or respect using a...

Excellent experience. I may be biased, because my inner child yearns for the mouth-watering pillowy goodness that only Cinnabon&Auntie Anne's can provide. Countless times walking by the Crossroads Mall store, joyously munching away at the generously-provided samples, have culminated in a craving for these foods which leads me to instantly throw whatever money I have at them. This time, my childhood nostalgia was sated to marvelous effect: the staff was outstandingly polite; D.L. particularly handled most of my order, but the female employee was also friendly and helpful. The center rolls were piping hot just out of the oven, and I got to watch D.L. deck them out in generous helpings of the ever-delectable cream cheese icing; and the cinnamon sugar ball on top is a true treat. Equally satisfying were the pretzel dog minis, just as fresh straight from finishing cooking. As good as or better than any experience I've ever had at these locations, and that's from 28+ years of being a...

Sweet, Spiraled Satisfaction!

If you’re looking for a cinnamon roll that hits the sweet spot, this place delivers. The rolls are perfectly soft, delightfully and generously frosted without being over-the-top. The flavors are warm and indulgent enough to feel like a treat without tipping into sugar overload.

The staff is friendly, the vibe is cozy, and the smell alone is worth the visit. Pro tip: grab an extra one—you’ll absolutely regret only buying one after...