Kai Asian Street Fare — Restaurant in Casselberry

So I'm going to change my previous review which was 5 stars. I have eaten from here at least 10 times and have told other people how delicious the food is. However i need to order carry out. The first few times the food was great and the service. But at first i was not aware that they close at 3 before reopening for dinner. I ordered at 2:50 and when i picked my order up they added if i would prefer order earlier. So the next time i was ready to order lunch it was again 2:45 so i figured I'd wait until dinner. I called at 5 and asked if i could prefe something off of the lunch menu and was told no. I said thank you and ordered food somewhere else. Now tonight i called and asked if they had any specials, i was told specials are dine in only. Again i said thank you and hung up. So this is 3 bad experiences in a row. I'm honestly not sure i will even yet returning. In respect that you they have a small menu, better to do a few things great than a lot mediocre. But you provide not just food but also a service. When i go to pay my carry ito order the screen and if I'd like to leave a20% or 25% tip and very small it says other. Do. So if you expect a tip you do realize that you provide a service. You are here for the customer or guest. I am not there for you. If you do not provide the service people like myself will not return, no matter how good the food. I respectfully request that you reevaluate these policies and out yourself in your guest shoes. Are you so busy that you can turn away business? And i hate leaving a critical review because the food is good. It's just a shame that the customer is not first. There is so old saying: the answer is yes, what's the question? It really says everything about taking care...

My most recent experience has turned me off from Kai completely, due to a combination of rude service and inconsistent food quality over a period of weeks.

The man working the front, Dean, was really standoffish, cold and made me feel as if it were a bother to actually do his job. He can be like that if he wants, but I’m not returning anywhere I don’t feel wanted and where I have to deal with moody people.

The food itself was amazing… this time around. I’d gotten Kai every other week for a bit now, due to loving the food and how close it was, but there’s no consistency with the quality. Sometimes, you get food that tastes the same as last time (great), or sometimes you get bland and overly greasy noodles and under seasoned (if seasoned at all) chicken, or a side dish that is made with too much of an over powering ingredient or too little. The teas don’t always taste the same and my most recent order of the tea, tasted “flat” and bland. It tasted nothing at all like the tea I’d gotten my first time.

All in all, the food can be great when they stick to their recipes. However, the backbone of a restaurant is its service and due to the experience I had, I won’t be returning. Life is far too short to willingly deal with negative people or situations.

Thanks for the...

Did I go to same Kai that everyone else is raving about??? I'm still scratching my head and wondering if I've been rick rolled. To start off, the bathroom looked like it hadn't been touched in a while (said a small prayer to the noodle man in the sky that I don't get sick while eating there). Next, the food was NOTHING like the pics seen on google review. We ordered drunken noodles, katsu lo mein, chili soy wonton + drinks. The food was plated in such a way that it looked like it came from a mediocre home chef, the portion size was laughable (again NOTHING like what is pictured) and served on sad, worn the f out ikea plates. To be fair, the katsu did taste good and was piping hot, however, the drunken noodles looked like gross 'yesterdays' food with some sections were luke-warm, while other sections were flat out cold. I heard a microwave being used and the classic ''beep, beep, beep'' blaring in the back and OUT came my appetizer. No doubt in my mind they microwaved the wontons - the texture was gummy and too chewy, not fresh for sure. Oh, and the "service" there was non-existent. We weren't checked on... not even once. No "how's everything?'' or "need a refill?". We had to flag the kid to get our check. The whole...