Tijuana Flats — Restaurant in Casselberry

My daughter and I got lunch at Tijuana Flats Casselberry today. Can I just tell you all how GREAT of a visit it was! the dining area was clean and spot less... the staff was promot to taking our order... food came out hot and prepared fresh... atmosphere was welcoming. BUT... why am I posting... the store manager Carlos went above and beyond for every customer in the store. It started pouring down rain, he offered to assist customers to their vehicle with an umbrella ☔️ one customer said I'm already wet from the rain his response was yea but you have your hair done we don't want to ruin it. He refilled my drink and was checking on each table that had a customer in it... Small talk/ refilling drinks/... how was the food ect... When he wasn't doing that he was staying busy and I even heard him in the back speaking very respectful/ up lifting towards his employees. This is a whole different t- flats than I remember from a few years ago. I highly recommend supporting this store! Another little fact is that he's also a graduate from one of our local high-schools and I also attend/ graduated the same year he did. although we didnt hang out with the same crowd of people we all knew each other in some form or way, he has always been a super funny, very smart kid who never disrespected anyone he encountered. Visit was 10/10 happy to see a fellow eagle doing great things in life/ as well as enjoying what they do for the community and all who walk in.

(P.s. excuse the grammar, rocking a baby to sleep while...

I had two consecutive disappointing experiences dining at this restaurant. It began with the refusal to honor publicly advertised coupons, which suggested a miscommunication between franchisees and corporate promotions. This was followed by a lack of responsiveness from management regarding customer service issues, and further exacerbated by menu adjustments such as the removal of certain offerings like pico de gallo and jalapeños from items like flautas.

Rather than resorting to posting a negative review on Google, I opted to complete the customer satisfaction survey. To my surprise, I received a call from the owner, who took the time to engage in a lengthy conversation with me on a Sunday, demonstrating a sincere willingness to address my concerns. Not only did the owner offer a sympathetic ear, but also went above and beyond by sending a personalized six-paragraph note to my residence.

While I generally extend the benefit of the doubt for occasional mishaps, repeated instances compel me to voice my disappointment. In this case, however, I am pleased to acknowledge that someone within the ownership demonstrates accountability, actively listens, and genuinely seeks to implement improvements to enhance customer satisfaction. It is refreshing to encounter a franchisee who prioritizes customer confidence over mere revenue considerations or bottom-line savings, as exemplified by Bob's commitment...

Review: Tijuana Flats - Casselberry Location Date of Visit: Sunday, February 23, 2025, ~7:15 PM Rating: 1/5 Stars

I’ve been a fan of Tijuana Flats for years, but after last night’s visit to the Casselberry location, I’m done. Ordered two 2-Taco meals and two Kids Tacos for my family. The kids’ tacos and my wife’s were fine—plenty of meat and toppings—but my two tacos? Maybe a tablespoon of ground beef, buried under a mountain of lettuce and tomatoes to mask it. With 20 years in the culinary industry, I know 4 oz (their “standard”) isn’t a tablespoon. I showed the staff, got a shrug, and the remake was just as bad. Asked for a refund—no manager bothered to step in or even check on us.

On top of that, the place was nearly empty when we arrived, yet every table and seat was filthy—covered in food and empty trays. We had to clean our own spot just to sit down. Customer service here has clearly hit rock bottom. My family’s time and money deserve better, and I’ll be taking our business elsewhere. Friends and family are hearing the same from me—don’t be surprised if this location loses more loyal customers after...