Five Guys — Restaurant in Cathedral City

My experience at Five Guys was one to remember. I'd just had labs done for which I had fasted, so I was starved after I'd arrived from LA. Upon entering the establishment I overheard a lady saying some nasty things, but I didn't pay too much attention. I thought she was on the phone. After my friend and I ordered our food and started to eat, the lady that was outside came inside and started yelling obscenities towards me. I was shocked at first because never in my life have I ever been insulted by some hate-filled human being. I really didn't know what to say. Thanks to the manager, I think who told her to leave if she was going to continue creating a scene. I'm not sure if I'm ok with the manager's actions or not. At the very least, she should have been asked to leave and to never return. I looked at my friend and he looked unbothered by what was happening (he didn't hear all she said) as if I were getting upset about nothing. I couldn't stop the wave of emotions that came over me: pity, concern, confusion, sadness, disappointment, embarrassment, anger, and rage. I couldn't take the high road and not respond to someone's vicious hate-filled speech because I felt it would send the wrong message: that it's acceptable anywhere and that it should go unchallenged. I had lost my appetite and was beginning to become upset by my friend's inaction and apathy. So I went outside for some air and ended up running into that lady who continued her barrage of insults until I couldn't take it anymore. I returned a few choice words of my own leaving her mostly speechless and searching her thoughts for a comeback. It felt good, it felt necessary, and it felt just to call out bigotry and hate. I wasn't going to just accept someone's ignorance and give her a pass to go on and hurt the next person that she doesn't like. Any one of us has a right to be anywhere we want to be, where everyone is invited. And no one has the right to publicly launch a verbal assault against anyone else because of their race, religion, gender, sexual identity, disability, etc. and such unfortunate behavior should not be ignored or tolerated. Thanks Five Guys for being a place where ALL...

My boyfriend drove 12 miles home just to find out the manager Star made a mistake and put cheese on the hamburger ordered for my child. Not to mention the fries are so salty I can see the grains of salt on the fry. There’s actually a huge pile of salt in the bag itself. I never had any issues in the past so to look at our order before leaving never crossed my mind. When we realized our order was wrong, I called the store to let them know what happened. Michelle was really rude and dismissive. She didn’t even ask for my name or assure me that she was gonna leave a note for the other manager. Michelle kept asking for the receipt number, but was oblivious as to what number was the receipt number. I asked for a manager because Michelle didn’t introduce herself which would have allowed me to know she was also a manager. When I spoke with Star (the other manager) it wasn’t any better. Based on her tone of voice, I got the indication that I was going to get some attitude so I just asked for corporate‘s number instead. After asking for corporate’s number and assuring her that I understood that there was nothing else she could do. Star began to offer me a refund and a new burger when I go back again. Star started asking for my name and assured me that she would let other staff members know about the new burger/refund. I’ll just be going back for a refund. I’m disappointed but shouldn’t be surprised, it’s fast food. My boyfriend also mentioned that guest dining in went up to one of the staff members to show them...

/10/19 Shortly after the holidays and I set out on a mission to drop $250 on gift cards. I'd tried three other establishments prior to Five Guys and the one prior to good actually won my social challenge. I did this at four other food places as well. I really like Five guys and that's why I wanted to give them a try. Now back to my experiment. I walked into each establishment and requested $50 worth of gift cards. I was looking to see if any of them would offer me anything considering how much I was getting in gift cards. A drink, a coupon, anything that would invite me back into your establishment. Sad to say Five Guys had no offer at all. You could have had a additional $200 by a kind gesture. Maybe I should rethink where I spend my money. I recommend you all the time. One of the companies I work for recommend our guest to you since your so close. But I go to buy GC and it makes me change my perspective. You failed to take care of me and it cost you two stars. Like I said, I like you and I will be back but I will not by GC from...