McDonald's — Restaurant in Cedar Hill

The lady taking our orders had a very bad attitude, was rushing us to take order, and messed up my order. I ordered $3.00 bundle with double cheeseburger with bacon and also used my points to get a 50 cent double cheeseburger no pickles. I received the 50 cent double cheeseburger with bacon, separate small fry and no additional burger. Once I received it and realized it was incorrect, I asked for it to be corrected and that I would pay the additional owed for the bundle which should have been $1.11 for the burger. After sitting for about 10 minutes (long enough for my ice cream I bought to melt) I was told that the manager said I would be charged $2.59 for regular double cheeseburger if wanted another. That's more than the price on the menu and the bundle with fries is only $3. I asked why and was told that's just what the manager said even though the employee knew it was more than should have been. At that point, worrying that they may spit in my food next, I declined and decided won't be coming back. I understand it may be a matter of change to some, but I value all my money and what I spend it on matters. The service matters. This is at least the 2nd time this location has messed up my order and GOT AN ATTITUDE ABOUT IT. I won't be back a 3rd time. I may have to give McDonald's a break all together or stick with just getting simple breakfast like I used to. Won't be back at this...

Okay, wow! Where do I begin? My son, granddaughter and I stopped here recently. What an experience and not in a good way. At the counter the young lady asked my son what flavor drink he wanted she didn't ask my niece or I each of which ordered before him. He said he wasn't sure and would decide at the dispenser. She says she needs to know to put the order in. That one was new to me. Then she hands him 3 cups so he's like, "Why did you ask me if you were going to give me empty cups anyway?" Funny unless you're having an exhausting day. Then I go to get catsup from the dispenser one comes out red and one comes out this eww orange color. The manager says it's because it wasn't cleaned and as I'm staring at her in astonishment, the same cashier comes over and repeats, "She said it's because it wasn't cleaned." So I said, "That's not the point." My point of course was why not and if someone was going to do it now. After a brief stare off, we went our separate ways. Me to dump this toxic looking mixture and them to go do whatever it is they do. By the way no one answers or responds when you call the complaint number listed on the door. Will I give up on McDonalds? Probably not, but I will use the catsup packs not a dirty dispenser thank...

My daughter and I just experienced the worst customer service at this establishment. Management was rude, unprofessional, and very disrespectful. My 14yr old daughter was rudely dismissed & spoken to when sent in for our order that they said we didn't make and even after I went in to prove we ordered and showed the order number we were questioned & looked at as though we're lying. I don't understand how establishments can put young people in management positions who don't know good customer service or even how to manage because one of the managers coworkers followed suit with the rudeness and mockery. I don't even eat McDonalds but my family does, but best believe if these two workers are still allowed to work here after the way they behaved McDonalds won't ever get our money again. This why I stay going to my favorite establishment Chick-fil-A. They know how to treat customers. My family is just going to have to switch up and of course find another fast food burger place, when craving it, with better...